Dynatrace > 实例探究 > 利用 Dynatrace 改善 WGU 的在线学习体验

利用 Dynatrace 改善 WGU 的在线学习体验

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技术
  • 网络安全和隐私 - 身份认证管理
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑与基础设施
  • 教育
适用功能
  • 维护
用例
  • 时间敏感网络
  • 虚拟培训
服务
  • 系统集成
  • 培训
关于客户
WGU 是一所面向成人的在线大学,拥有超过 140,000 名学生。它旨在为忙碌的个人提供灵活的学习选择。
挑战
WGU 需要确保在线学生不间断的学习,并提高在线学习平台在高峰时段的可用性。
解决方案
WGU 实施了 Dynatrace,以实现端到端可观察性以及对学生挑战的自动根本原因分析。
运营影响
  • The implementation of Dynatrace has significantly improved the responsiveness of WGU's system. When problems occur, Dynatrace’s automatic and intelligent observability capabilities instantly alert the engineering team to the issue. Previously, many faults remained undetected until students reported issues they had when accessing a particular system, but now engineers can proactively resolve issues as soon as they emerge. Dynatrace has also significantly reduced the time it takes WGU to resolve issues in its students’ learning journeys, by offering precise answers that reveal the root-cause in real time. This means that WGU’s engineering teams no longer need to spend time trying to understand what caused an issue, and can get straight onto resolving them, which minimizes disruption for students.

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