Westover Companies' Transformation with Entrata PM Software
公司规模
1,000+
地区
- America
国家
- United States
产品
- Entrata PM Software
技术栈
- Property Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Westover Companies has operated for over 40 years with 52 properties in the metro Philadelphia region, Delaware, New Jersey, and Maryland. After experiencing years of frustration, uncommunicative software providers, and being stuck with the same old processes, Westover began looking for a more streamlined, flexible property management experience. The goal to provide quality and affordable housing to residents has driven Westover to become an industry leader in nearly every aspect of property management technology and day-to-day operations.
挑战
Multifamily professionals deal with an array of operations, many of which involve back-end work that residents never see. In a fast-paced, ever-changing environment, Westover was constantly seeking to keep pace with technological advances by updating their software, only to repeatedly encounter additional fees for changes that rarely provided the growth opportunity the company sought. A number of problems came to light after an employee stole money from a property as a direct result of inadequate security settings in the property management software. When Westover requested a fix to the problem, waited nearly a year for resolution, and found themselves having to threaten litigation, the company decided to pivot the property management operations at Westover.
解决方案
Westover decided to implement Entrata for flexibility in adjusting operations on an as-needed basis. The deciding factor: access to cutting-edge technology that would enable their company to grow. The Entrata Platform was the best match for the kind of progressive software Westover needed. And the ability to scale the technology with company growth in accounting, management, and operations would be necessary to pave the way for Westover’s success and future growth. Entrata provided a dedicated team to work out problems and find ways to build efficiencies at every level of Westover’s organization. When issues arise, the Entrata team is quick to respond and make the technology adapt to Westover’s needs.
运营影响
数量效益
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