Western Community Action, Minnesota: Perfect Balance between Customer Service and Productivity with Demand Response Software
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- TripSpark Paratransit Scheduling and Dispatching Software
技术栈
- Browser-based Dispatch Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
- 城市与自治市
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
关于客户
Western Community Action's Community Transit Program provides public transportation services for residents of Lincoln, Lyon, Redwood, Cottonwood, and Jackson Counties in Minnesota. Over the past 28 years, the service has expanded to include centralized dispatching in Marshall and Jackson Dispatch Offices. The program operates 20 lift-accessible buses and nearly 100 volunteer drivers, offering shared ride services that coordinate trips based on passengers' pick-up and drop-off locations. The program aims to provide efficient and reliable transportation options for individuals, family members, and service providers, ensuring that every ride request is met or alternative transportation options are found.
挑战
The Community Transit Program of Western Community Action faced the challenge of operating at capacity with their dial-a-ride services. To continue their commitment to 'Connecting People and Communities,' they needed to create a flexible fixed route bus service in the City of Marshall. This was necessary to offset the maxed-out dial-a-ride system and ensure availability for all who needed transportation. The program had to work with community partners to implement these changes effectively.
解决方案
Western Community Action implemented TripSpark’s paratransit scheduling and dispatching software to address their operational challenges. The browser-based dispatch software streamlined various aspects of their demand response operations, from call taking to dispatching. This solution enabled them to communicate more efficiently, productively, and securely from any location to any operator on route. The software also allowed for the development and import of custom reports, which could be used by all employees. Additionally, the map and street management solutions provided by TripSpark helped dispatchers schedule around construction zones, closures, or slowdowns, ensuring that drivers remained on schedule and riders were not left waiting.
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