WebWay Uses IoT to Achieve Service Excellence
公司规模
SME
地区
- Europe
国家
- United Kingdom
产品
- Control Center
- Cisco Jasper
技术栈
- IoT-enabled devices
- Cloud-based solutions
- SIM management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 实时分析
- 功能应用 - 远程监控系统
- 平台即服务 (PaaS) - 连接平台
适用行业
- 安全与公共安全
- 零售
适用功能
- 设施管理
- 维护
用例
- 预测性维护
- 远程资产管理
- 楼宇自动化与控制
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
WebWay, established in 1999, is a company dedicated to providing service excellence in alarm signaling and remote monitoring security solutions for both enterprise and residential markets. They offer hosted cloud-based solutions that enable real-time site monitoring and statistics, eliminating the need for traditional telephone lines. By leveraging IoT-enabled devices, WebWay can poll alarm systems, monitor networks, send alarms, and perform remote maintenance and servicing of alarm panels. Their innovative approach has attracted global providers such as ADT, Chubb, G4S, Secom, and Securitas, who rely on WebWay's solutions for enhanced security and operational efficiency.
挑战
WebWay, a company specializing in alarm signaling and remote monitoring security solutions, faced the challenge of transforming their product into a service. Initially, their business model involved building devices and having customers manage the SIMs and solutions themselves. However, they realized that bundling a SIM with the device and including management and billing services would provide additional lifetime value to their customers and a recurring stream of service revenue. Additionally, the ability to quickly diagnose device and connection problems was critical for the security industry, as alerts could indicate various issues such as intrusions or communication problems. Before implementing IoT, WebWay had limited visibility into deeper network issues, making it difficult to troubleshoot and support their customers effectively.
解决方案
WebWay integrated the Cisco Jasper connectivity management platform into their internal ecosystem to transform their product into a service. By bundling a SIM with their devices and offering a full array of management and billing services, WebWay provided additional lifetime value to their customers and a recurring stream of service revenue. The Cisco Jasper platform enabled WebWay to have full control of their devices and visibility into usage, which was crucial for offering these services. The platform's real-time visibility and remote diagnostics capabilities allowed WebWay to quickly diagnose device and connection problems, enhancing their ability to support customers effectively. Control Center, a key component of the solution, provided reliable connectivity and deep insights into IoT services performance, enabling WebWay to innovate their security solutions and deliver a more stable service to end users.
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