VPay 在部署 LogicMonitor 后仅八周就实现了业务运营转型
公司规模
1,000+
地区
- America
国家
- United States
产品
- LogicMonitor
技术栈
- Zabbix
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
服务
- 系统集成
关于客户
VPay 是一家金融服务机构，它使用专利技术防止欺诈，并通过发行一次性信用卡每年加快数十亿美元的付款。他们的解决方案每天为医疗保健、汽车保险和房屋保修等多个垂直行业的客户处理超过 100,000 笔交易。该组织依赖于无法跟上增长速度且需要手动流程的遗留系统。IT 运营团队使用 Zabbix 进行基本的 CPU 监控和每日 144 行的检查表。四名运营管理员每天要花八个小时检查这份检查表，以确保由传统系统和现代系统组成的复杂基础设施正常运行。
挑战
金融服务机构 VPay 所依赖的旧系统无法跟上发展步伐，而且需要手动处理。IT 运营团队使用 Zabbix 进行基本的 CPU 监控和每日 144 行检查表。四名运营管理员每天要花八个小时检查这份检查表，以确保由旧系统和现代系统组成的复杂基础设施正常运行。IT 团队对网络和服务器的正常运行时间一无所知。当付款处理和交付出现中断或问题时，他们会通过客户投诉了解到情况。因此，Shane 的团队每月要处理多达 30 个 P1 问题。VPay 现有监控系统的不可靠性是不可持续的。
解决方案
VPay 实施了 LogicMonitor，这是一个基于云的 IT 基础设施监控平台。实施过程简单明了。三步计划从设置监控传真分发和虚拟化传真服务器的吞吐量开始。考虑到 VPay 处理的传真量以及邮资替代方案的相对高昂费用，VPay 能够跟踪成功的、符合 HIPPA 的通信非常重要。有了这个关键组件，IT 团队可以设置对 VPay 管理的整个复杂交易流程的监控。这对于一家每月处理近 5 亿美元并根据与快速交易周转相关的严格 SLA 提供价值的公司来说至关重要。VPay 部署 LogicMonitor 的第三步是使维护系统和快速解决问题所需的知识民主化。LogicMonitor 的灵活警报允许 Shane 和他的团队通过将支持文档的链接直接嵌入到警报消息中来自定义警报。
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