公司规模
1,000+
地区
- America
国家
- Canada
- Mexico
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliance
技术栈
- Application Performance Monitoring
- Network Performance Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 仓库自动化
服务
- 软件设计与工程服务
- 系统集成
关于客户
这家北美五金连锁店在美国、加拿大和墨西哥拥有数千家零售店。超过 30 万名员工每年为数百万客户提供服务,创造数十亿美元的收入。数十万种产品可在网上或实体店购买。因此,企业依赖 IT 来确保服务运行良好,确保商店备货充足,配送中心正常运转,网站保持最新的库存和存货信息。现成和定制的应用程序都用于支持业务。
挑战
该客户面临的主要挑战是解决其区域配送中心使用的专有应用程序的性能问题。这些中心负责将产品运送到零售商店,并将在线订单直接交付给客户。该应用程序无法正确扫描中心传送带上正在汇总的库存,导致集装箱装载速度变慢,并延迟货物及时发出。这对企业的风险很大。这种性质的减速可能会严重影响零售业务,延迟运输时间并导致商店面临库存挑战。当产品缺货时,客户不会等待,他们会去其他地方购买。收入损失和底线影响是这些技术挑战的直接影响,客户忠诚度会发生变化,因为他们在探索其他零售商选项时会发现更快的服务。
解决方案
为了应对这一挑战,这位长期客户向 NETSCOUT 求助。NetOps 团队在配送中心部署了 InfiniStreamNG 设备,以提供端到端的应用程序性能可见性。InfiniStreamNG 设备生成的智能数据由 nGeniusONE 服务保证平台转换为更智能的分析。这些分析从丰富的线路数据中提取,显示在自定义服务仪表板中,一目了然地显示关键业务应用程序和服务。服务依赖关系图用于以图形方式说明客户端-服务器通信路径,并帮助 NetOps 了解应用程序正在尝试与哪些服务器通信。借助 NETSCOUT 解决方案,NetOps 能够绘制服务依赖关系并确定应用程序所采用的流量路径以及它正在与哪些上游服务器通信。通过此视图,他们发现了几个意想不到的问题,这有助于他们识别和解决他们面临的中断。
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