虚拟环境中的可视性加速了制造商的问题解决
公司规模
1,000+
地区
- America
- Europe
国家
- Other
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ Appliances
- vSTREAM™ virtual appliances
技术栈
- VMWare ESX
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
- 药品
适用功能
- 离散制造
- 质量保证
用例
- 工厂可见化与智能化
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
关于客户
这家全球性公司设计、制造和销售分析技术，面向关键制药、健康科学和其他科学行业的数千名客户。该公司年收入超过 20 亿美元，在数十个国家/地区拥有 5000 多名员工，拥有复杂的制造、销售和分销设施组合。作为 NETSCOUT® 的现有客户，IT 成功管理了其“传统”集中式数据中心网络和 10 多个分布式制造设施，该公司向全球 100 多个国家/地区提供产品。
挑战
该公司遍布全球的设施对于产品设计和交付的成功至关重要，因此每个地点的员工都需要具有可比的访问权限和应用程序性能才能完成工作并实现公司目标。然而，欧洲用户一直抱怨频繁使用的应用程序（尤其是 Citrix、Oracle 和 Microsoft Office365）速度变慢，这对他们的工作效率和对 IT 的满意度产生了负面影响。速度变慢的应用程序位于最近虚拟化的服务器场中，而 IT 无法看到这些虚拟化应用服务器中的东西向流量，因此无法确定速度变慢的原因。除了这个特定问题之外，IT 还知道，他们的新任 CIO 将服务迁移到云的计划意味着他们需要保持对从私有数据中心迁移到公共云的应用程序的可见性。
解决方案
该公司已经在使用 nGeniusONE，他们了解实时、连续有线流量监控的价值和好处。IT 知道他们遇到了需要访问数据包才能解决的问题。为了将有线流量监控扩展到虚拟化环境并缩小可见性差距，他们选择在 VMWare ESX 环境中使用 vSCOUT 和 vSTREAM 虚拟设备扩展其 NETSCOUT 部署，生成 Adaptive Session Intelligence™ (ASI) 智能数据，以便使用企业 nGeniusONE 平台进行智能分析。IT 组织正在获得对东西向流量的迫切可见性，以分析应用程序性能，并从仪表板视图一直到数据包进行故障排除，以便在必要时解决虚拟环境中的问题。借助数据包数据可见性，网络团队可以排除虚拟化环境中的问题。在部署 vSCOUT™ 和 vSTREAM 后，IT 立即发现了服务器响应时间问题，并意识到一些支持欧洲的服务器正在超时。他们很快发现是服务器宕机了，导致用户遇到应用程序速度减慢的情况。
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