Vertex Services Improves Global Understanding with Tableau
公司规模
1,000+
地区
- Africa
- America
- Asia
- Europe
- Pacific
国家
- China
- Hong Kong
- Malaysia
- United Kingdom
- United States
产品
- Tableau Desktop
- Tableau Server
技术栈
- Microsoft Excel
- SharePoint
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
适用行业
- 消费品
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 质量预测分析
- 供应链可见性(SCV)
服务
- 数据科学服务
关于客户
Vertex Services (Vertex) is a worldwide distributor of flooring products with headquarters in Norwalk, CT. The company has key regional offices in Hong Kong, Shanghai, Kuala Lumpur, Seoul, Sao Paulo, Montreal, and London. Vertex manufactures its high-quality flooring products in Asia and distributes its wares throughout North America, Europe, Asia, and South America, Africa, and Australia. The company is using Tableau to improve internal communication, speed time-to-insight and enable more data-driven decision-making across its company. One of its top customers is The Home Depot.
挑战
Vertex Services, a global distributor of flooring products, faced challenges in accessing and sharing data stored in disparate sources due to its worldwide operations. The company did not have a centralized data warehouse, but rather diverse, discrete applications located across the globe. Many systems, including accounting and order processing, were duplicated or split between the US and Hong Kong offices. Vertex also operates a number of different portals through which partners share data; data from this partner portal was maintained in its own discrete database. This added time to the decision-making process. Another challenge was that the primary analytics and reporting tool for the company was Microsoft Excel, which did not lend itself to the iterative questioning process that leads to true insight. As a result, often decisions were made based on assumptions or educated guesses.
解决方案
Vertex began its search for a BI solution by looking at the traditional enterprise players. However, they found these solutions to be too complex and expensive. Vertex next considered Microsoft, but quickly realized it would be too difficult to use for most of the Vertex users. Vertex’s IT contractor in Hong Kong suggested that they take a look at Tableau. Lai and his team quickly realized they found their BI solution. Vertex purchased its first Tableau Desktop licenses in June of 2012. Lai’s team is now working to create a data queue for its wholesale order processing system. Today, the Asian offices of Vertex have two consistent Tableau authors; in the U.S., Smith is the primary Tableau author. All authors create packaged workbooks for Vertex leadership, who consume the visualizations using the free Tableau Reader application. They are also beginning to share analytics with some customers, including The Home Depot.
运营影响
数量效益
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