LogicMonitor > 实例探究 > 防止停机并确保可靠的服务：VectorUSA 凭借 LogicMonitor 取得的成功

防止停机并确保可靠的服务：VectorUSA 凭借 LogicMonitor 取得的成功

技术

应用基础设施与中间件 - 中间件、SDK 和库
网络与连接 - 全球导航卫星系统 (GNSS)

关于客户

VectorUSA 是一家总部位于加利福尼亚州的托管服务提供商，为学校、港口和码头、医院、商业企业和政府机构提供定制技术解决方案。

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挑战

当 VectorUSA 遇到 ISP 连接问题或系统停机时，其本地监控解决方案不会发出警报，从而导致客户面临数据丢失和服务中断的风险。

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解决方案

VectorUSA 实施了 LogicMonitor 基于云的收集器来收集和报告数据，使他们能够识别和解决连接问题，并在内部系统发生停机时立即收到警报。

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运营影响

The implementation of LogicMonitor's solution has significantly improved VectorUSA's service reliability. With the ability to conclusively demonstrate that the connectivity issues were on the ISP's end, VectorUSA was able to escalate the issue up the ISP management chain to secure a more consistent level of service. This has allowed VectorUSA to continue providing reliable service to their entire client base, thereby enhancing customer satisfaction and trust in their services.

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