GPS Insight > 实例探究 > Valet Waste Improves Fleet Operations with Advanced GPS Fleet Tracking

Valet Waste Improves Fleet Operations with Advanced GPS Fleet Tracking

公司规模

200-1,000

地区

America

国家

United States

产品

GPS Insight Fleet Tracking Solution
Garmin navigation units
Wright Express fuel cards

技术栈

GPS Tracking
Database Integration
Fuel Card Integration

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Productivity Improvements

技术

分析与建模 - 实时分析
传感器 - 全球定位系统

适用功能

物流运输

用例

车队管理
实时定位系统 (RTLS)
车载远程信息处理

服务

软件设计与工程服务
系统集成

关于客户

Valet Waste is the premier national provider of doorstep trash and recycling collection in the multi-family industry. The company operates a fleet of vehicles to service their clients and has a significant presence on the West Coast of Florida. They had previously used a fleet management system, but it did not meet their expectations. The company was looking for a more advanced GPS tracking system to solve their fleet challenges. They wanted to increase efficiency, monitor driver behavior, and validate ‘how is my driving’ calls. They also needed a way to cut the amount of time employees spent logging tasks in the customer service database and increase productivity at each property.

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挑战

Valet Waste, a national provider of doorstep trash and recycling collection in the multi-family industry, was facing several challenges with their fleet management. They had previously used a fleet management system, but it did not meet their expectations. The company wanted to increase efficiency, monitor driver behavior, and validate ‘how is my driving’ calls. They also needed a way to cut the amount of time employees spent logging tasks in the customer service database and increase productivity at each property. Furthermore, they wanted to keep drivers safe by monitoring driver behavior and promoting good driving habits. Lastly, they were aware of the additional benefits that an advanced GPS tracking system could provide such as better fuel, time, safety, and maintenance management.

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解决方案

Valet Waste decided to implement the GPS Insight Fleet Tracking Solution. This system offered robust features and the flexibility to customize and automate features and alerts to fit their needs. The GPS Insight system also offered integration into other software programs used by Valet Waste. They were in the process of integrating their customer service database with GPS Insight to minimize time spent on the computer by their employees. The integration would auto-populate the calendar by recognizing the assigned truck to the employee entering the landmarks, or what they call communities, that are entered each day. GPS Insight also offered Garmin navigation units as the solution to talking while driving. This provided turn-by-turn audible and visual directions, view job status, and send and receive messages without violating talking/ texting while driving laws.

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运营影响

Valet Waste was able to eliminate daily driver’s logs tracking miles and gas purchases; instead GPS Insight automatically emails the needed reports to their accounting department.
GPS Insight reports on the amount of time spent inside and outside of landmarks, such as customer locations. Valet Waste reported, “We require our employees to visit our clients routinely and GPS Insight has been able to confirm those visits and track the frequency of those visits, to help ensure our promise of customer service was being upheld.”
Now Valet Waste can investigate public complaints from the “How’s my driving?” stickers on the back of their trucks. “Now we can validate ‘how’s my driving’ complaints by pulling up Google Earth and focusing in on the time, day, and vehicle. It is difficult to exonerate or punish an employee based on hearsay and GPS Insight provides the proof,” according to the Valet Waste management team.

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数量效益