美国能源公司应对多重迁移
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE
- InfiniStreamNG Software
- vSTREAM virtual appliance
- Packet Flow Operating System
- nGeniusPULSE
技术栈
- Microsoft Azure
- Microsoft Office 365
- Microsoft Teams
- Microsoft OneDrive
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 公用事业
适用功能
- 离散制造
- 物流运输
用例
- 车队管理
- 自动化制造系统
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
该客户是美国最大的能源公司之一，通过横跨多个州的数十万条输电线为数百万客户提供电力传输和配电发电。技术是其业务的关键部分，包括智能电表数据收集、停电管理系统、电力和电网管理系统、客户计费应用程序、联系中心和代理。在复杂的企业环境中，任何类型的中断都是不可接受的。该组织依靠数据中心中的 NETSCOUT nGeniusONE 和自适应服务智能，为网络、应用程序、安全和服务器/虚拟化团队提供有价值的基于数据包的智能。
挑战
该能源公司正在着手开展多个迁移项目，以支持其数字化转型，从而改善客户体验。这些项目包括将应用程序迁移到 Microsoft Azure、将其联系中心升级到 SIP VoIP 平台，以及将数据中心现代化为叶子/主干架构。该公司拥有一个庞大而多样化的网络，包括多个数据中心、200 多个物理位置、大量虚拟服务器以及数百个一级和二级应用程序。所有这些都由分布式 IT 团队管理和支持，其中一些团队没有深入的网络经验。随着越来越多的云和虚拟环境被添加，他们需要解决任何可能导致难以确定问题根源的潜在孤岛。
解决方案
该公司利用其当前的服务保证解决方案并扩展到云。为了迁移到 Azure，他们实施了虚拟 nGeniusONE、vSTREAM 和 nGeniusPULSE。借助 Azure 和外部 Web 服务器中的 vSTREAMS，他们可以监控云中的流量以识别性能或安全问题。为了将联系中心升级到 VoIP 平台，他们使用了 nGeniusONE 和 vSTREAM，它们可以查看服务器集群中所有联系中心应用程序的东/西流量，以及能源公司与公司网络交互的北/南流量。对于 Leaf/Spine 架构（机架顶部环境），他们使用了 nGeniusONE、COTS InfiniStreamNG (ISNG) 和数据包流操作系统 (PFOS)，这使 IT 团队能够查看 90% 的所有应用程序流量。
运营影响
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