UCSF Medical Center develops CareWeb
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- CareWeb Messenger
- Salesforce 1 Platform
- MuleSoft's Anypoint Platform
技术栈
- Salesforce
- MuleSoft
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 质量保证
用例
- 远程协作
- 远程资产管理
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
UCSF Medical Center is among the nation's leading academic medical centers, with more than 750,000 patient visits and 40,000 admissions each year. The center is located in San Francisco, CA and operates in the healthcare industry. The center has a large staff of 8,000 members who support patient care. The center was previously using a homegrown paging system for communication among its staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive.
挑战
UCSF Medical Center, one of the nation's leading academic medical centers, was previously using a homegrown paging system for communication among its 8,000 staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive.
解决方案
UCSF Medical Center developed CareWeb Messenger, a next generation messaging platform, which securely integrates patient information across key systems. The platform was built using Salesforce and MuleSoft. Salesforce provided a single view of the communications about the patient and test results, and enabled communication between patients and their attending doctors and nurses. MuleSoft's Anypoint Platform was used to connect the Epic EMR to non-clinical systems and to integrate data from a number of different systems, both on-premises and in the cloud. CareWeb Messenger now works as a paging system for UCSF Medical Center staff across web and mobile platforms. It tags all messages to the sender, recipient and patient and stores this information, both text and images, under the patient account. Multiple threading and indexing of messages enables the care team to see, in one place, all messages that have been exchanged.
运营影响
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