美国国际旅游商务公司利用 NETSCOUT 解决网络延迟问题并保护收入
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance Platform
- InfiniStream Appliances
- nGenius Packet Flow Switches
技术栈
- Adaptive Service Intelligence technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用功能
- 商业运营
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
这家总部位于美国的国际旅行社公司价值数十亿美元。通过庞大的旅行社网络，客户开始依赖该公司来满足他们所有的旅行和旅行相关需求。该公司的收入取决于成功完成的预订。该公司的网络负责每天处理数十亿笔交易，其网站上数据库搜索的任何中断和性能下降都会导致收入损失。事实上，网站性能对企业如此重要，以至于只有保持 99.985% 的正常运行时间，IT 员工才会获得奖金。
挑战
该公司的网络负责每天处理数十亿笔交易，其网站上数据库搜索的任何中断和性能下降都会导致收入损失。事实上，网站性能对企业如此重要，以至于只有当正常运行时间保持 99.985% 时，IT 员工才会获得奖金。由于内部系统和应用程序没有配备发送警报或报告问题的功能，因此 IT 运营团队成员在解决出现的网络问题时只能被动应对。当客户开始遇到响应时间缓慢的情况并且与合作伙伴网站的连接开始失败时，IT 面临着找出问题根源的挑战。当故障单上报给知识更丰富的一级运营团队时，损失已经造成了，包括收入损失和公司声誉受损。
解决方案
IT 部门求助于 NETSCOUT® 来帮助发现网络延迟的根源。nGeniusONE 服务保证平台采用 Adaptive Service Intelligence™ (ASI) 技术，使 IT 部门能够快速识别性能问题的根源。NETSCOUT 解决方案智能使网络运营团队能够看到，在其虚拟 IP (VIP) 负载平衡服务器池中，有更多流量被导向应用程序服务器。当服务器负载达到 300 万个新会话的峰值时，交易延迟增加超过了保证的 270 毫秒响应时间，导致客户端通信变得不稳定，并导致交易被拒绝或超时。nGeniusONE 使运营团队能够确定缓存服务器没有足够的资源来应对繁重的客户端请求。这使得服务器团队能够通过调整服务器设置来处理更多并发请求，从而纠正问题。
运营影响
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