Infobip > 实例探究 > TTN:为全球乘客提供实时航班信息

TTN:为全球乘客提供实时航班信息

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技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 航天
  • 运输
适用功能
  • 销售与市场营销
用例
  • 公共交通管理
  • 时间敏感网络
服务
  • 系统集成
  • 培训
关于客户
Tickets Travel Network (TTN) 是一家领先的在线旅行社,提供大量旅行服务。他们在全球近 30 个市场开展业务,拥有 250 万客户。
挑战
向世界各地的乘客提供重要的航班信息
解决方案
使用Infobip可靠的网络和平台提供实时短信通知
运营影响
  • The implementation of SMS notifications has significantly improved TTN's operational efficiency. It has led to a 50% decrease in the number of calls to Customer Care Service as well as the number of passengers’ complaints. The use of Viber and Facebook Messenger has also enhanced the relationship with their customers, providing a platform for non-time-critical notifications and communication. This has resulted in both cost savings and communication improvement. The simultaneous integration with several chat apps has given TTN the ability to contact customers through their preferred channel of communication, thereby improving the overall customer experience.
数量效益
  • 50% decrease in customer care service workload
  • Integration with Infobip platform reaching passengers in almost 90 countries
  • Simultaneous integration with several chat apps including Viber and Facebook Messenger

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