Trupanion Leverages Sisense for Real-Time Data Insights and Operational Efficiency
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Sisense
技术栈
- Data Analytics
- Business Intelligence (BI)
- Financial Reporting
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 大数据分析
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
- 培训
关于客户
Trupanion, founded in Vancouver, Canada in 1999 and later relocated to the United States, is the second-largest and fastest-growing pet insurance company in North America. The company helps pet owners pay for veterinary bills if their pets get sick or injured. Trupanion is committed to providing value to its clients through fair and accurate pricing. With continued growth, the company required accurate, comprehensive, and immediate information regarding its sales, customer service, and retention operations. The company built an actuarial department and, in 2012, created a BI team to handle its growing data needs.
挑战
Trupanion faced challenges in managing and analyzing large volumes of data across multiple departments. The company needed a solution to track real-time performance, optimize marketing opportunities, and build accurate financial reports. Existing in-house solutions were time-consuming and prone to inaccuracies, leading to a need for a robust BI tool that could be easily used by non-technical users and deployed quickly.
解决方案
Trupanion selected Sisense as its BI tool due to its accurate and reliable data management capabilities, quick deployment, and user-friendly platform. Sisense allowed Trupanion to serve different audiences, including executives, regional managers, and front-line users, without requiring technical expertise. The tool enabled the company to gain deeper insights into market segments, monitor pricing and customer retention, and marry acquisition costs with customer lifetime values. Sisense's quick and light deployment allowed Trupanion to get proof of concept easily and quickly, meeting their need for a robust yet user-friendly BI solution.
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