顶级医院优化图像分析应用程序的性能，影响患者护理
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius®PULSE Server
- nPoints
- nGeniusONE®
- InfiniStreamNG™
- Packet Flow Switch
技术栈
- VPN
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 质量保证
用例
- 远程协作
- 远程病人监护
服务
- 系统集成
- 测试与认证
关于客户
客户是一家运营超过 100 年的美国顶级医院。医院拥有 60,000 名员工，其中包括 4,000 名医生和科学家，他们在 200 多个地点工作。他们被公认为不仅在美国，而且在世界范围内都是顶级医疗和研究中心之一。作为一家将临床和医院护理与研究和教育相结合的多专业组织，他们每年管理超过 800 万次门诊就诊。他们以突破性的医疗保健治疗而闻名，并以创新医疗保健数字化转型的领导者而自豪，在由多家医院、医疗保健中心、门诊手术中心、办公室以及远程员工和承包商组成的复杂环境中，他们使用最新的 IT 技术来更好地提供安全可靠的患者护理。
挑战
医院使用远程工作人员（特别是放射科医生）为患者提供专业服务。这些远程放射科医生一直报告称，通过 VPN 登录访问提供数字图像的应用程序时出现延迟。他们还需要下载非常慢的 100MB 及更大的数字文件来分析。访问和分析数字文件的任何延迟都可能延误患者的及时诊断和治疗。IT 在努力改善远程放射科医生的体验并帮助他们更快地提供结果方面面临巨大挑战。由于放射科医生不在该组织的办公室或健康中心，因此 IT 缺乏对他们体验的基本了解。由于没有问题数据，IT 无法进行故障排除，无法从源头找出根本原因。
解决方案
该医疗保健组织是 NETSCOUT 的长期合作伙伴，它依靠 nGeniusONE 平台监控其数据中心的实时流量，并希望扩展该平台以包括从其远程站点的角度进行分析。他们认为 NETSCOUT 的 nGeniusPULSE 可以满足他们的需求，它提供了一种简单、经济高效的方法来从远程用户（在本例中是分析数字文件的放射科医生）的角度进行监控。nGeniusPULSE 使用合成的自动化测试（可以在任何时间间隔运行）来监控有线或 Wi-Fi 连接上网络和服务的可用性和性能，即使在没有人使用该系统时也是如此。IT 人员在远程放射科医生的站点使用虚拟仪器（称为 nPoints）来运行应用程序可用性、网络延迟测试，并查看文件下载过程的“逐跳”路径。通过这些测试，他们可以轻松识别导致速度变慢的域。
运营影响
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