公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius UC Server
- nGenius Voice | Video Data Collector
- nGenius Voice | Video Engine Appliance
技术栈
- Telepresence system
- Unified Communication (UC) system
- H.323/SIP MCU (Main Control Unit) blade server
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家全球性律师事务所,是全球十大律师事务所之一,在 14 个国家/地区的 31 个办事处拥有约 2,000 名律师。这家私营组织去年的年营业收入超过 15 亿美元。这家全方位服务公司专门从事商业法,包括交易、诉讼、公司和跨政府场所的监管。该公司利用其企业、环境、金融、诉讼和税务部门的专家团队,以 30 多种语言快速响应客户,提供关键的深入主题。由于专业知识和信息遍布各地,律师和员工非常依赖可访问性和协作工具来提供客户期望的业务和法律解决方案。
挑战
该律师事务所部署了最先进的统一通信 (UC) 系统,以改善公司内部和客户之间的通信。这项投资的很大一部分是其全球每个办事处的多屏幕、多点沉浸式 Telepresence 套件。然而,随着系统使用量的增加,包括用户掉线在内的严重性能问题的数量和严重程度都在增加。IT 人员最初使用传统电话工具来调查事件并解决问题,但传统工具都显示“绿灯”,表示正常运行。由于对 Telepresence 系统及其问题几乎一无所知,IT 人员越来越沮丧,花费太多时间试图以随意的方式识别和解决问题。
解决方案
IT 人员选择 NetScout 来确保 Telepresence 最终用户体验,以提供所需的性能管理和精细可视性。在安装后的几天内,nGenius UC Server 已经分析了每个 Telepresence 参与者的双向 RTP/RTCP 媒体流,无论他们身在何处,并显示实时指标和诊断信息供工作人员查看。nGenius 解决方案帮助工作人员查明并解决影响 Telepresence 会话可靠性和性能的间歇性数据包丢失问题。在使用 nGenius UC Server 之前,IT 人员无法记录、重放、诊断和解决间歇性数据包丢失。在使用 nGenius UC Server 取得巨大成功后,该公司还添加了 nGenius Voice | Video Data Collector 来扩展整体功能,允许 IT 人员关联来自用户 IP 地址的呼叫数据记录 (CDR),从而更快地识别并改进会话管理。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.