Observe.AI > 实例探究 > 自动化 QA 评估以提高金融服务的合规性和代理绩效

自动化 QA 评估以提高金融服务的合规性和代理绩效

Observe.AI Logo
技术
  • 分析与建模 - 机器学习
  • 网络安全和隐私 - 安全合规
适用行业
  • 汽车
  • 设备与机械
适用功能
  • 采购
  • 质量保证
用例
  • 租赁金融自动化
  • 人员跟踪与监控
关于客户
一家顶级金融服务公司,通过专有的承销和贷款管理技术和系统提供投资组合管理、贷款解决方案、资产保留等。
挑战
由于 QA 人员有限且代理人数不断增加,该公司需要确保合规性并增加 QA 数量,以推动最佳代理绩效。
解决方案
自动化 QA 评估流程帮助该公司增加了 QA 数量,转变和扩展了其代理绩效改进策略,以提高合规性并增加整个业务的收入增长。
运营影响
  • The implementation of Observe.AI’s Auto QA has resulted in significant operational improvements for the company. The automation of the QA process has freed up time for the company’s QA and supervisor teams to focus on measuring and improving agent performance on targeted use cases important to their business goals. The company now has visibility into performance across their entire workforce and can identify top-performing agents. The company has also gained 100% confidence in compliance, with visibility into 100% of calls and the ability to customize and calibrate the machine to become more accurate over time. Looking ahead, the company plans to automate the evaluation for even more compliance-related moments with Auto QA and is leveraging Auto QA to build a “kudos” incentive program that highlights top-performing agents and reinforces positive behaviors.
数量效益
  • 83% increase in QA volume
  • 5x QA evaluation workflow speed
  • 30% greater speech analytics accuracy within 30 days via Calibration process

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。