JungleWorks > 实例探究 > Tookan automates yet another Business Entity

Tookan automates yet another Business Entity

公司规模

1,000+

地区

Asia

国家

India

产品

Tookan

技术栈

3D face recognition
Real-time tracking

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Productivity Improvements

技术

平台即服务 (PaaS) - 连接平台

适用行业

电信

适用功能

物流运输
销售与市场营销

用例

实时定位系统 (RTLS)
远程资产管理

服务

系统集成

关于客户

The customer in this case study is an Indian broadcast satellite service provider. They were facing challenges in managing their appointment bookings and the fleet of service agents. The lack of real-time updates on booked appointments, agents' whereabouts, service delivery, and customer feedback was causing operational inefficiencies. The company was in need of a solution that could automate their day-to-day activities and fill in the manual gaps to ensure smooth functioning of all their business activities.

登录后查看完整内容

挑战

The Indian broadcast satellite service provider was facing major issues with managing appointment bookings and the fleet of service agents. They did not receive real-time updates of booked appointments, agents’ whereabouts, delivery of service, and customer feedback. The lack of an automated system was causing delays in their daily business operations and was affecting their efficiency and customer satisfaction.

登录后查看完整内容

解决方案

The satellite service provider turned to Tookan, a delivery management platform. Tookan provided an end-to-end solution to manage all delivery operations, enhancing efficiency, boosting sales, and delivering exceptional customer experience at scale. Key features of the Tookan solution included a Booking Form for direct task creation in the dashboard, Agent Management for managing agents and their schedules, Real-time tracking capabilities for tracking the exact locations of service agents, and Task Notification & Customer Feedback for keeping customers informed and collecting their feedback. The agent app also included a 3D face recognition feature for security.

登录后查看完整内容

运营影响

The Indian broadcast satellite service provider was able to automate their day-to-day activities, filling in the manual gaps that were causing operational inefficiencies.
With Tookan's Booking Form, the company was able to directly create tasks in the dashboard, ensuring no appointments were missed and tasks were scheduled on time.
Tookan's Agent Management feature allowed the company to manage their agents more effectively, ensuring they were content and satisfied with the company.
Real-time tracking capabilities provided a bird’s eye view of active and idle service agents, helping in effective capacity utilization.
Automated customer notifications kept customers well informed, gaining their confidence for the brand and their services.

登录后查看完整内容