彻底改变金融服务行业的客户体验和监控
技术
- 分析与建模 - 机器学习
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 消费品
- 金融与保险
用例
- 行为与情绪追踪
- 租赁金融自动化
关于客户
Tinkoff 是一个在线金融和生活方式生态系统，为个人和企业提供全方位的金融服务。 Tinkoff Bank 成立于 2006 年，是全球最大的独立数字银行之一，为超过 1500 万客户提供服务。 Tinkoff 的母公司 TCS Group Holding PLC 在伦敦证券交易所和莫斯科证券交易所上市。
挑战
金融服务生态系统正在经历巨大变革，导致必须监控、管理和协调的数据量呈指数级增长。金融机构需要能够在不影响内部生产力和资源的情况下保证高水平客户满意度的技术。
解决方案
Tinkoff 采用了 Anodot 的自主业务监控平台来彻底改变其客户体验、支付和交易监控。 Anodot 的颠覆性技术可帮助金融科技公司和数据驱动型组织快速发现并修复性能问题，确保流畅可靠的客户体验。
运营影响
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