威立雅 Vision Air 客户门户
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 设备与机械
适用功能
- 现场服务
用例
- 机器状态监测
客户
威立雅水技术
关于客户
工业、医疗保健、研究和制药行业依靠威立雅水技术提供高质量的水处理系统以及持续的服务和支持。威立雅希望提供更高水平的服务，通过开设广泛的
挑战
威立雅为一系列行业提供水处理设备和服务。它为制药行业、食品和饮料、化学加工、电力、研究和医疗保健领域的客户提供服务。这些行业的客户依靠水处理来保持其业务的高效运营，因为这些过程中水质的任何下降都意味着成本增加。威立雅希望利用互联网使之成为可能的最新技术，为欧洲各国的客户创造更好的体验。它希望让客户能够即时访问他们的服务计划、服务报告、文档、订单、合同范围以及来自威立雅设备的实时数据源，同时只需点击一下，威立雅的支持支持团队就可以完成这一切。
解决方案
用户友好的界面 对于门户的人机界面，我们部署了基于 Assetwolf 的物联网客户门户平台。这使我们能够在威立雅品牌中创建用户友好的门户设计。利用我们内部设计团队的技能，我们创建了一个直观的界面，其中包括一个仪表板和一组关键信息页面。 Vision 仪表板可以根据用户的需求和关键任务进行个性化设置，从而快速访问信息和控制。访问控制 除了基于 Web 的界面外，该系统还可以向客户发送电子邮件以使他们了解最新情况。它可以提醒他们实时设备问题，在需要续签合同时通知他们，并在有新文件可用时提供建议。有一个复杂的访问控制系统，可确保正确的人看到正确的数据。客户的帐户不仅与他们工作的地点相关联，而且门户网站还决定了他们可以在每个地点看到的信息类型。例如，应该只允许某些人员访问与服务相关的信息，而应该允许其他人员查看有关设备的更深层次的技术信息。设备服务 为了让威立雅的客户触手可及的最新服务信息，Tribal 提供了一个集成解决方案，将 Vision 门户与威立雅的内部 ERP 系统连接起来。这使每个客户都可以在 Vision 门户上看到威立雅服务工程师计划的访问。如果客户需要进行更改或请求紧急访问，我们创建了通过门户执行此操作的方法。还提供服务报告，因此威立雅工程师访问后几分钟内，客户就可以通过门户获得报告。技术数据 提供详细的实时数据，最大的好处是远程诊断和问题的预防性维护。例如，如果水质出现可预测的下降，则可能表明需要更换消耗品。远程控制也被启用，威立雅的工程师可以通过门户向客户的设备发送命令。从机器到门户的通信 通信是使用 Sierra Wireless 的连接硬件和他们的 AirVantage 企业物联网平台来聚合和存储传入数据来实现的。通过使用基于蜂窝的通信，它为威立雅提供了一个可以部署的通用堆栈，避免了无线或有线访问的本地问题。基于云的 AirVantage 平台创造了在全球推出 Vision Air 门户的方法，无论全球范围或数据量如何。
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