The Seabury Academy used Olark to stay connected through COVID-19
公司规模
11-200
地区
- America
国家
- United States
产品
- Olark
技术栈
- Live Chat Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 教育
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
The Seabury Academy is the only independent college preparatory school in Lawrence, Kansas, with about 200 students actively enrolled. Their school is tuition-based with a diverse population. About 33% of students receive financial aid and 25-30% identify as students of color. As an independent entity, Seabury didn’t have the same type of guidance or support when the pandemic developed as a public or Catholic school.
挑战
When the pandemic hit, the school was shut down for the remainder of the academic year, leaving them to quickly adapt and learn how to continue communication with their current students and parents, as well as answer questions about future enrollment. Inquiries and calls immediately ended as they were no longer in the office. It became imperative for the school to explore alternative avenues to talk to families who had questions.
解决方案
Leslie attended a webinar with the National Association of Independent Schools and another member school mentioned they were using Olark live chat, which had solved problems experienced as a result of COVID-19. Leslie did some research on Olark and thought the live chat tool would solve their problem. Within a day, Olark was live across their entire website. Olark currently sits with the Admissions team, with Leslie being the only agent for the school. Not only does Seabury use Olark to answer questions for prospective students, but Leslie also fields questions and emails for other faculty or administrators who are unavailable while working from home. People were having trouble getting in touch with staff, and Olark helped them connect visitors with their team. Another approach their team implemented was on their direct line voicemail, which advised callers to head over to their website and start a chat for immediate assistance.
运营影响
数量效益
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