The Journey to a Connected Government
公司规模
1,000+
地区
- America
国家
- United States
产品
- PEAK
- Force.com
- MuleSoft's Anypoint Platform
技术栈
- Salesforce
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 商业运营
- 人力资源
用例
- 公共交通管理
- 公共预警与应急响应
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
The State of Colorado is a government entity that provides services to over 5 million citizens. It is headquartered in Denver, Colorado and operates in the public sector. The state government is responsible for a wide range of services, including healthcare, education, transportation, and public safety. In 2009, when the Affordable Care Act was passed, Colorado elected to be one of 17 states to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage, which led to a significant increase in applications for these services. The state government needed to ensure that they could efficiently process these applications and provide timely services to their citizens.
挑战
In 2009, the Affordable Care Act was passed, and Colorado chose to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage. To ensure their citizens had access to these expanded health care benefits as soon as they came into effect on October 1, 2013, the State of Colorado had 6 months to build the new integrated system required to process applications online. The expectations of today's citizens have evolved significantly over the last 10-15 years. They now live in a 24/7 world, where they expect all of the services they consume to be readily available, easy to find and easy to use. The State of Colorado needed to deploy a system that met their citizens' ever growing expectations, while still meeting their tight implementation timeframe.
解决方案
Colorado transitioned the citizen benefits management system, Colorado PEAK, onto Salesforce.com's Force platform, where citizens were able to apply online for public assistance benefits. State of Colorado decided to extend PEAK and use it as the platform for determining real-time Medicaid eligibility, since this would allow them to meet their tight deadline and provide the customer experience expected by their citizens. Delivering a seamless experience for citizens required integrating PEAK with a number of systems including systems owned by the Social Security Administration and the federal government, as well as several internal state systems. To solve this problem they knew they needed a robust, hybrid integration platform that could bridge cloud and on-premises systems in a scalable and secure environment. MuleSoft's Anypoint Platform was chosen as the integration backbone to enable communication with other critical systems. Using the Salesforce connector, developers easily connected PEAK with the other key systems required to support the Medicaid application and determination process.
运营影响
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