The First Step in a Utility’s Digital Transformation
公司规模
1,000+
地区
- Asia
国家
- Malaysia
产品
- Alfabet Enterprise Architecture Management Platform
技术栈
- Enterprise Architecture Tools
- Integrated IT Portfolio Analysis Applications
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 公用事业
适用功能
- 商业运营
用例
- 能源管理系统
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
The customer is Malaysia’s leading electricity utility company that has been powering the nation for over 65 years. It generates, transmits and distributes electricity to 9.2 million residential, industrial and commercial customers. The company is also involved in new initiatives like a 50 megawatt (MW) large-scale solar plant and a photovoltaic energy offering for retail customers. Its community programs are lighting the streets of remote villages and supporting aspiring engineers with scholarships and educational programs. The company recently achieved an outstanding 8.1 Customer Satisfaction Index rating. And the World Bank rated Malaysia 8th out of 190 countries in its Doing Business Report 2018 under Getting Electricity.
挑战
Malaysia’s leading electricity utility is facing rising operating costs and the future risk of market deregulation. The utility generates, transmits and distributes electricity to 9.2 million residential, industrial and commercial customers. However, the rising cost of coal, which accounts for 55% of its power, is eating up the budget. Coupled with unrelenting growth in demand, driving internal cost efficiencies are now critical to business. Furthermore, the utility needs to accelerate service improvements as it faces a second, potentially greater threat: Market deregulation. The utility turned these challenges into an opportunity to flip the switch on for digital business transformation. But where to start? Like many companies, the utility’s view into its IT environment was via nothing more than a few Excel spreadsheets.
解决方案
The utility company chose Software AG’s Alfabet Enterprise Architecture Management Platform to gain full visibility into its IT environment and plan and build the future-ready enterprise architecture (EA) it required. The platform was chosen because Gartner had also rated Alfabet as the leader for Integrated IT Portfolio Analysis Applications (IIPA). Software AG’s pre-sales process was superior as was its reputation for partnership. And Professional Services, its in-house team of experts, could implement solutions time- and cost-effectively. A local call center and support team rounded out Software AG’s offering. The Alfabet platform shows where IT resources are being wasted. A typical enterprise with 500 applications and 1,000 technical components can easily save one million dollars a year by using Software AG’s Alfabet platform to map, rationalize and eliminate redundant applications.
运营影响
数量效益
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