The Container Store's Mobile App 'The Score' Enhances Sales and Payroll Performance Analysis
公司规模
1,000+
地区
- America
国家
- United States
产品
- The Score
- MicroStrategy Mobile QuickStrike
- MicroStrategy platform
技术栈
- MicroStrategy
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据可视化
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 商业运营
- 质量保证
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
The Container Store, founded in Dallas in 1978, is a retail chain devoted to storage and organization. With 60 stores across the US and annual sales growth in the double digits, the company forecasts sales of approximately $766 million for 2013. They stock over 10,000 products, adding nearly 2,000 new products annually. The company prides itself on being a workplace of choice, with no layoffs or store closings during the recent economic recession. Employees are compensated much higher than the industry average, which helps attract and retain talented and dedicated people. The Container Store has been on Fortune’s 100 best companies to work for 14 years in a row, ranking number one for two of those years.
挑战
The Container Store faced the challenge of needing actionable, consistent, and timely reporting for their store leadership team. They had been relying on email and spreadsheets for reporting, which was not efficient or effective. The executive team identified gaps in store reporting as the greatest opportunity for improvement and innovation. They needed a solution that could provide comprehensive sales and payroll performance analysis, and also optimize personnel schedules based on current trends and predictive analysis.
解决方案
The Container Store partnered with MicroStrategy to develop 'The Score', a mobile app that provides executive sales recap, payroll performance, company sales, store sales, flash sales, and trend reports. The app was developed using a 'whole brained approach', involving all business units to decide on KPIs and create storyboards for the app's design. The app includes 14 dashboards and provides information about payroll and actionables to optimize schedules based on current trends and predictive analysis. The QuickStrike initiative demonstrated the power of the MicroStrategy platform to bring dashboards to mobile devices, shifting from email and spreadsheet reporting to mobile devices.
运营影响
数量效益
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