实例探究 > The City of Hamilton, Ontario—A New City, New Technologies and Processes

The City of Hamilton, Ontario—A New City, New Technologies and Processes

公司规模
1,000+
地区
  • America
国家
  • Canada
产品
  • ARCHIBUS Web Central
  • Nomad
  • PeopleSoft
  • ReCapp
技术栈
  • CAD Drawings
  • Blackberry-based work order system
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 功能应用 - 计算机化维护管理系统 (CMMS)
  • 功能应用 - 企业资产管理系统 (EAM)
  • 功能应用 - 远程监控系统
适用行业
  • 城市与自治市
适用功能
  • 设施管理
  • 维护
用例
  • 楼宇自动化与控制
  • 预测性维护
  • 远程资产管理
  • 智慧城市运营
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
The City of Hamilton, located in Ontario, Canada, was formed in January 2001 following the Province of Ontario’s legislation to amalgamate seven neighboring municipalities. This amalgamation created a diversified portfolio that includes approximately 3,000 properties, 700 buildings, 125,000 acres of land, and over 8.5 million square feet of space, with a combined real estate value exceeding $1.5 billion (Canadian) dollars. The City of Hamilton is responsible for managing a vast array of municipal properties and facilities, ensuring efficient operations, maintenance, and real estate management. The City’s Public Works Department, particularly the Fleet and Facilities Division, plays a crucial role in overseeing these responsibilities. The City aims to provide excellent customer service, maintain high standards of facility management, and ensure cost-effective operations across its diverse portfolio.
挑战
In January 2001, the new City of Hamilton was formed by amalgamating seven neighboring municipalities. This created a diversified portfolio of approximately 3,000 properties, 700 buildings, 125,000 acres of land, and over 8.5 million square feet of space, with a combined real estate value exceeding $1.5 billion (Canadian) dollars. The City faced the challenge of reorganizing and merging each municipality’s physical and human resources, which were often plagued by inconsistent and conflicting information. Additionally, they needed to maintain staff morale in the face of enormous change. The City required an Integrated Workplace Management System (IWMS) to manage space, maintenance, operations, furniture, equipment, and real estate effectively.
解决方案
The City of Hamilton selected ARCHIBUS as their Integrated Workplace Management System (IWMS) to address their needs. They developed an overall project schedule with milestones and target dates for the implementation phases, processes, and activities. Responsibilities were delegated to various sub-committees to review and manage the project’s deliverables. A pilot location was implemented, fully audited, and an inventory of CAD drawings, space, furniture, equipment, and preventive maintenance procedures was generated. The CAD drawings were refined, and the database was populated with the inventory information. ARCHIBUS Web Central was used to handle work requests made by users throughout the City using a standard Web browser and their intranet site. This provided users with immediate confirmation when requests were received and allowed them to check the status of their requests throughout the process. Additionally, a priority wireless device application called Nomad, a Blackberry-based work order system configured by ARCHIBUS Business Partner Horizant, was implemented to aid in processing the City’s 20,000 work orders annually. The City also implemented a fully automated preventive maintenance routine that schedules and transmits preventive maintenance work orders to external and internal crafts persons.
运营影响
  • The City of Hamilton achieved consistent drawing and information standards for major facilities along with the associated preventive maintenance routines.
  • Help Desk operations were completely centralized and updated to embrace new technologies and business processes using ARCHIBUS Web Central applications.
  • The quality of information and the utilization of internal resources improved significantly.
  • The City now has valuable information at their fingertips, especially for budgeting purposes, allowing them to determine the square footage of each building and apply the same framework to new buildings for cost comparisons.
  • A priority wireless device application called Nomad was implemented to aid in processing the City’s 20,000 work orders annually, resulting in improved work order efficiency and a high closure rate.
数量效益
  • The City achieved a 400% ROI from improved work order efficiency.
  • The implementation resulted in a 90% closure rate for work orders.
  • The City manages over 20,000 work orders per year and over 40,000 requests of all types annually.

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