爱丁堡市议会开发以客户为中心的数字服务，以确保为公民和社区带来更好的结果
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- IBM Integration Bus
- IBM InfoSphere Master Data Management
技术栈
- Integration Platform
- Master Data Management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 公共交通管理
- 智慧城市运营
服务
- 系统集成
关于客户
爱丁堡市议会位于苏格兰首都。该市议会为 444,000 多名公民提供一系列公共服务，并在全球范围内推广该市。该市议会致力于建设一个更具合作性和繁荣的爱丁堡，让每个人和社区都能从中受益。市议会的转型始于一个简单的目标：将公民置于其流程的中心，并实现“渠道转变”，以帮助人们高效、一致地与市议会服务互动——无论是亲自、通过电话或电子邮件，还是通过新的数字服务在线。
挑战
爱丁堡市议会旨在将公民置于其流程的中心，并实现“渠道转变”，以帮助人们高效、一致地与市议会服务互动——无论是亲自、通过电话或电子邮件，还是通过新的数字服务在线互动。市议会希望创建一个中心辐射型架构，其中系统将通过单个中央集成总线进行交互。这将提供单一控制点，使市议会能够轻松地在架构中添加、删除或替换不同的系统，并以最少的努力将它们编排到复杂的流程中。
解决方案
市政厅的数字化愿景以 IBM 和 CSI 的先进集成平台为基础，将人员和系统整合到无缝业务流程中。市政厅使用集成总线作为“通用翻译器”，在众多业务关键系统之间交换消息和交易，包括其网站、客户关系管理、在线支付、市政税管理、环境资产管理、身份管理、主数据管理和分析系统。市政厅已启动 30 多个由集成总线协调的数字流程。一些最受欢迎的服务允许市民报告路面坑洼、未收集的垃圾和有故障的路灯，或申请新的回收箱，并查看市政税、租金和福利报表。
运营影响
数量效益
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