Tesco 同事培训工具
公司规模
Large Corporate
地区
- Asia
- Europe
国家
- United Kingdom
产品
- Blue Yonder solutions
技术栈
- Learning platform
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 人力资源
用例
- 虚拟培训
服务
- 培训
关于客户
乐购是全球第三大零售商，2019 年销售额达 565 亿英镑。该公司在欧洲和亚洲经营着 6000 多家门店，提供从食品杂货到服装和电子产品等各种商品。乐购每年制作 100 万张规划图并更改 125,000 个门店平面图。乐购有 100 多名同事使用 Blue Yonder 解决方案。20 多年来，该公司一直依靠 Blue Yonder 解决方案来确保快速、准确地生成这些规划图。
挑战
乐购是全球第三大零售商，在欧洲和亚洲经营着 6000 多家门店，提供从食品杂货到服装和电子产品等各种商品。该公司每年制作 100 万张规划图和 125,000 次门店平面图变更。20 多年来，乐购一直依靠 Blue Yonder 解决方案来确保快速、准确地生成这些规划图。乐购有 100 多名同事使用 Blue Yonder 解决方案。然而，随着员工队伍的发展，该公司面临着维护软件知识和最佳实践的挑战。传统的在职学习和同行培训方法效率不够高，无法掌握导致更高质量计划的最佳实践。
解决方案
为了应对这一挑战，Tesco 与 Blue Yonder 教育服务公司合作，创建了专门的用户培训。他们开发了一个定制的培训计划，包括一个学习平台，以帮助减少新同事的培训时间。此外，还为新用户举办了为期两天的入职培训研讨会、一个按需解决问题的视频库和一个持续的自我评估计划。Blue Yonder 教育服务公司帮助创建了一个包含 80 个自助培训视频的库，这些视频可在共享门户和移动设备上观看，使用户能够快速学习特定任务。持续的自我评估计划可确保用户能够保持高水平的知识和技能。
运营影响
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