实例探究 > Telefónica’s analytics projects get the fuel they need with synthetic data

Telefónica’s analytics projects get the fuel they need with synthetic data

公司规模

Large Corporate

地区

Europe

国家

Spain

产品

MOSTLY AI synthetic data platform
Telefónica’s CRM Datamart

技术栈

Synthetic Data
CRM Datamart

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

分析与建模 - 预测分析
分析与建模 - 数据即服务
应用基础设施与中间件 - 数据交换与集成

适用行业

电信

适用功能

商业运营
销售与市场营销

服务

数据科学服务
系统集成

关于客户

Telefónica is a leading telecommunications company that operates globally, providing a wide range of services including mobile and fixed-line telephony, broadband, and digital services. With a strong presence in Europe and Latin America, Telefónica serves millions of customers, making it one of the largest telecom operators in the world. The company is committed to innovation and digital transformation, leveraging advanced technologies to enhance customer experience and operational efficiency. Telefónica's extensive customer base and diverse service offerings necessitate robust data management and analytics capabilities to stay competitive and meet customer expectations.

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挑战

In the telecom industry, data is everything. To keep customers happy and onboard, companies need to stay on top of trends and determine the next best actions accurately. Analytics, just like AI, can only be as good as the data that is used for extracting insights. However, as much as 80-85% of customer data is locked away due to lack of customer consent, keeping a large portion of customer behavior in the dark. To complicate matters further, this consent can be withdrawn at any time, and systems need to be able to accommodate such changes. Consequently, analytics projects often fail to even take off for lack of compliance.

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解决方案

Customer data from Telefónica’s CRM Datamart is synthesized by MOSTLY AI synthetic data platform, the category-leading synthetic data platform to provide a statistically identical data alternative. The new, synthetic datasets contain none of the original data points, yet provide the same statistical patterns and correlations as the original. The synthetic data version is the only GDPR-compliant way to power analytics and AI projects. By using synthetic data, Telefónica can bypass the limitations imposed by customer consent and data privacy regulations, ensuring that their analytics projects can proceed without legal or ethical concerns. This approach not only enhances data accessibility but also maintains the integrity and reliability of the insights derived from the data.

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运营影响

Thanks to the synthetic copy of the CRM database, Telefónica has been able to increase customer understanding through better analytics.
With several million records synthesized, customer behavior can be understood and predicted with unprecedented accuracy.
The company has been able to reduce churn and increase customer satisfaction.
The synthetic data approach ensures 100% GDPR compliance, mitigating legal risks associated with data privacy.
The time required for data delivery has been reduced by up to 85%, significantly speeding up analytics projects.

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数量效益