SWNS Media Group has doubled their productivity with Atera
公司规模
1,000+
产品
- Atera
技术栈
- Open AI-powered script generator
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 平台即服务 (PaaS) - 设备管理平台
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
SWNS Media Group (SWNS) is a prominent media company that creates and delivers high-quality news content to some of the world's largest publishers. The company operates nine global offices and has an in-house IT team responsible for managing the technological infrastructure. Led by Technical Lead John Merrick, the IT team faced numerous challenges, including an overload of tickets, lack of visibility into remote devices, and inefficient manual processes. The team sought a solution to improve their efficiency, response times, and cross-departmental collaboration.
挑战
SWNS Media Group's in-house IT team, led by Technical Lead John Merrick, faced significant challenges managing IT operations across nine global offices. The team was overwhelmed with numerous tickets and lacked clear patch management policies. This situation led to inefficiencies, slow response times, and difficulties in cross-departmental collaboration. The team needed a solution that could streamline their processes, improve visibility into remote devices, and enhance overall control, reporting, and analytics capabilities.
解决方案
To address these challenges, SWNS Media Group implemented Atera, a comprehensive IT management platform. Atera allowed the IT team to replace multiple manual updates with a single agent installation, saving significant time per laptop. The platform provided complete visibility and control over remote devices, enabling the team to automate manual and repetitive tasks. This automation reduced the open ticket count from 150 to 15, freeing up two team members for other tasks. Additionally, Atera's Open AI-powered script generator significantly reduced scripting time from 30 minutes to 30 seconds, further enhancing the team's efficiency. The implementation of Atera transformed the IT team's operations, making them more proactive, efficient, and collaborative.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Goldcorp: Internet of Things Enables the Mine of the Future
Goldcorp is committed to responsible mining practices and maintaining maximum safety for its workers. At the same time, the firm is constantly exploring ways to improve the efficiency of its operations, extend the life of its assets, and control costs. Goldcorp needed technology that can maximize production efficiency by tracking all mining operations, keep employees safe with remote operations and monitoring of hazardous work areas and control production costs through better asset and site management.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
