Sun Healthcare Group 案例研究
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Dundas Dashboard
技术栈
- Data Warehouse
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据可视化
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
服务
- 数据科学服务
关于客户
Sun Healthcare Group, Inc. (SHG) 是美国领先的医疗保健提供商，每天为数千人提供医疗保健产品和服务。Sun 及其子公司成立于 1989 年，目前在 46 个州拥有约 29,000 名员工。他们的重点是在安全舒适的环境中提供优质护理，为患者、居民及其家人提供安心和支持。近年来，该行业一直受到成本上涨、报销减少和监管变化的困扰。这需要创造性的解决方案，不仅要保持对患者护理的关注，还要发掘在这种环境下保持竞争力和盈利所需的效率。
挑战
Sun Healthcare Group (SHG) 是美国领先的医疗保健提供商，每天为数千人提供医疗保健产品和服务。医疗保健行业一直受到成本上涨、报销减少和监管变化的困扰。这需要创造性的解决方案，不仅要保持对患者护理的关注，还要发现在这种环境下保持竞争力和盈利所需的效率。在使用仪表板之前，SHG 的信息交换流程非常手动和分散。例如，要获得客户群或入院人数等每日数字，需要区域员工每天致电每个中心，让他们手动汇编并通过电子邮件发送指标。然后，这些数字将汇总到部门，最后汇总到公司利益相关者。更严重的问题是缺乏企业范围内的单一版本的事实。不同的利益相关者会生成具有不同结论的自己的报告。
解决方案
SHG 重新开始寻找一种真正的解决方案，能够将其信息系统整合到一个高度可访问的单一访问点。他们找到了 Dundas。Dundas 提供的主要解决方案是整合其数据仓库中的所有信息，并将其呈现在高度可视化的登录页面上。Dundas 解决方案正在企业层面用于四个运营领域 - 员工关系、优质护理、业务成果和收入提升。最终用户包括全国各地的养老院管理员、业务办公室经理、护士主任、高管、管理团队和业务开发团队。所有用户都通过公司内联网远程访问仪表板，因此每个人都始终在同一页面上工作。他们正在考虑整合来自所有子公司的信息，以便他们可以显示对各个业务线的影响。他们认为仪表板将成为从高层次查看运营协同效应的首选之地。他们还计划使用移动功能，以便全国各地的经理可以随时随地访问他们负责的物业所需的运营指标。
运营影响
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