公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG®
- vSTREAM® virtual appliances
- nGenius® Packet Flow Switches
技术栈
- Google Cloud Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 消费品
- 电信
适用功能
- 商业运营
- 销售与市场营销
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家市值数十亿美元的上市公司,已运营一个多世纪。他们为客户提供设备和服务,其增长受到互联网革命的影响。这使得企业及其客户都能利用现代化技术,通过在消费者家庭和企业中使用物联网 (IoT) 设备,提高了服务的灵活性和自动化程度。该公司在美国各地运营着一个销售和服务办事处网络,客户可以在那里购买设备并订阅支持远程配置、自动化和家庭监控的服务。业务的成功在很大程度上取决于公司数字基础设施的效率、可靠性和可扩展性,目前这些基础设施由多个私人数据中心提供。
挑战
该公司是一家市值数十亿美元的上市公司,一个多世纪以来一直为客户提供设备和服务,该公司正计划制定一项战略计划,将其私有网络和数据中心构建到 Google Cloud Platform (GCP) 中。然而,他们意识到服务保证可见性方面存在差距,这可能会给客户满意度和用户体验带来问题。IT 目标是将网络和应用程序性能分析和可见性融入到这个新环境中,使其与当前基础设施中的水平相当。
解决方案
该公司与值得信赖的本地 NETSCOUT 团队合作制定了一项计划,以深入了解他们在 GCP 中构建的数据中心。他们决定添加 nGeniusONE 软件的虚拟实例,该实例将通过 nGeniusONE Global Manager 与其他现有 nGeniusONE 服务器配合使用。此虚拟实例从数十个战略部署的 vSTREAM 虚拟应用程序中收集智能数据。vSTREAM 虚拟设备部署在虚拟化和云环境中,以监控东西向流量,以便使用 nGeniusONE 进行故障排除和分析。为了确保 GCP 中 nGeniusONE 和 vSTREAM 添加的快速价值,IT 团队聘请了一位 NETSCOUT 高级服务工程师 (PSE),他将在部署、配置和启动使用 nGeniusONE 解决方案的新云数据中心的监控和故障排除方面发挥重要作用。
运营影响
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