Zapier > 实例探究 > 自动安排现场演示：eSight Eyewear 的游戏规则改变者

自动安排现场演示：eSight Eyewear 的游戏规则改变者

技术

分析与建模 - 计算机视觉软件
平台即服务 (PaaS) - 设备管理平台

适用行业

建筑物
电子产品

用例

零售店自动化
时间敏感网络

关于客户

eSight Eyewear 为视障人士提供 eSight 3，这是一款头戴式显示器，利用高速高清摄像头、自定义视觉配置文件和基于用户的设置来恢复视力。他们有大量客户想要安排现场演示来体验该技术。

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挑战

eSight Eyewear 需要一种解决方案来改善想要安排 eSight 3 设备现场演示的客户的安排体验。

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解决方案

他们使用 Zapier 将 Acuity Scheduling 与 Salesforce 集成，以自动化调度流程并跟踪客户记录。 Zapier 从 Acuity 提取新的预约详细信息，并在 Salesforce 中创建或搜索客户记录。它还将约会表单中的数据提取到特定于每个客户的 Salesforce 自定义对象中。此外，Acuity 可以发送包含需要填写的表格或问题的后续电子邮件，这有助于 eSight 开发视觉配置文件以定制其 eSight 设备。

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运营影响

The implementation of Acuity Scheduling and Zapier has brought about significant operational improvements for eSight Eyewear. The process of scheduling demonstrations has been streamlined, making it easier and more efficient for both the company and its clients. The automation of data management has also reduced the workload for the company's Vision Advocates, allowing them to focus more on their core tasks. Furthermore, the transparency of the process has been improved, enhancing the client experience. The solution has also enabled the company to keep Salesforce up to date on each of eSight's customers, providing valuable insights for the company. Overall, the operational efficiency of the company has been significantly enhanced.

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数量效益

Reduced the time clients spend responding to scheduling emails from 30 minutes to virtually zero
Decreased the time Vision Advocates spend on scheduling a first demonstration from an hour to a significantly lesser amount
Automated the process of exporting new appointment information and importing it into Salesforce, saving considerable time and effort

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