适用行业
- 零售
用例
- 人员跟踪与监控
- 时间敏感网络
关于客户
Allied Trade Plumbing & Heating LTD 是一家位于苏格兰爱丁堡的管道和供暖公司。该公司由新西兰人卡梅伦·伯特 (Cameron Burt) 于 2003 年创立,他于 2001 年移居苏格兰。尽管在另一个国家开始新生活面临诸多挑战,但卡梅伦·伯特 (Cameron Burt) 的业务仍然蓬勃发展。 18 年后的今天,该公司拥有 11 名员工,迎来了迄今为止最强劲的一年。该公司以其专业精神和优质服务而闻名,回头客构成了其客户群的重要组成部分。卡梅伦善待员工以确保他们照顾客户的理念是公司成功的关键因素。
挑战
Allied Trade Plumbing & Heating LTD 是一家位于爱丁堡的成功的管道和供暖公司,面临着运营挑战。该公司的创始人卡梅伦伯特正在寻找简化运营和提高效率的方法。主要问题是管理员工的日程安排,以前这是使用旧纸质日记完成的。这种方法效率低下且容易出错,导致潜在的错过预约和客户不满意。此外,工作报价是一个繁琐的过程,供应商定价不易获得,导致开具发票时出现不准确和意外情况。该公司还希望扩大团队规模并承担更多工作,但缺乏强大的运营框架是一个重大障碍。
解决方案
该解决方案以现场服务管理软件 Fergus 的形式出现。卡梅伦在新西兰期间被介绍给弗格斯,并意识到这是他一直在寻求的解决方案。 Fergus 简化了调度流程,确保所有员工都知道他们应该在哪里以及何时到达,从而提高准时率和客户满意度。该软件还提供了一个带有列的仪表板,可以清晰地概述正在进行的操作,使团队能够快速识别任务并采取行动。此外,Fergus 通过将所有供应商定价存储在系统中,使工作报价变得更容易、更准确。这使得发票更加准确并提高了盈利能力。凭借 Fergus 提供的坚实运营框架,Allied Trade 能够雇用更多员工并承担更多工作,从而促进业务增长。
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