适用功能
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
关于客户
PT Berlian Sistem Informasi (BSI) 是一家专业的 IT 解决方案提供商,总部位于印度尼西亚雅加达。该公司雇用了 150 多名顾问,帮助客户管理和驾驭其内部技术解决方案。 BSI 的使命是利用其在 IT 行业应用程序和基础设施方面数十年的经验,提供适当的 IT 解决方案。这一使命延伸到为印度尼西亚信息技术环境的发展做出贡献。 BSI 致力于提供高质量的解决方案,并致力于消除瓶颈和加快审批速度。
挑战
PT Berlian Sistem Informasi (BSI) 是一家位于印度尼西亚雅加达的大型 IT 解决方案和咨询公司,该公司正在努力解决导致严重延迟和效率低下的大量手动纸质流程。这些流程包括员工休假、商务旅行请求以及 150 名顾问的加班工资审批。审批者通常不知道新的请求,或者不在办公室,在现场与客户一起工作。在客户端,折扣和销售建议的纸质文档必须手工交付和手动跟踪。由于缺乏集中的文件管理系统,提案和相关文件很容易放错地方,从而导致延误、重复工作和产生额外的工作。这不仅影响了 BSI 的客户,还导致了内部挫败感并对现金流产生了负面影响。 BSI 需要一个解决方案来管理与客户相关的文档并自动执行手动内部流程,以提高效率并更好地为客户服务。
解决方案
BSI 使用与 Microsoft SharePoint 集成的 K2 软件实施了工作流程。该系统在内部称为群件系统,允许员工通过电子表格提交所有请求,这些表格会自动发送给适当的审批者。审批者收到电子邮件通知,确保他们立即了解待处理的请求。该系统还与公司的人力资源管理(HRM)系统和SAP集成,确保快速、准确地处理加班费报销等流程。群件系统还提供了一个集中位置来存储和管理与客户相关的文档。文件按部门和客户名称等多种类别进行管理,从而最大限度地减少了丢失和服务延迟的风险。借助 K2 Software,BSI 提供的解决方案可缩短总体处理时间、增强一致性、提高审批者的可见性并集成所有现有业务线系统,从而改进内部流程和基于客户的流程。
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