简化复杂流程以改善社区服务：新西兰消防部门案例研究
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 网络安全和隐私 - 安全合规
适用行业
- 教育
适用功能
- 产品研发
- 质量保证
用例
- 租赁金融自动化
- 物料搬运自动化
关于客户
新西兰消防局 (NZFS) 是新西兰的一个政府组织，拥有 450 个消防站和多达 8,000 名全职和志愿者人员。该组织应对紧急情况，并通过教育计划、社区外展工作以及与业主合作投入大量资源来预防火灾。然而，他们正在努力应对手动、纸质流程，这些流程会导致操作错误和延迟，从而导致管理、共享、组织和访问救生信息变得困难。
挑战
新西兰消防局 (NZFS) 是一个拥有 450 个消防站和多达 8,000 名全职和志愿者员工的组织，该组织一直在努力应对手动、纸质流程，这些流程导致操作中出现错误和延误。关键信息的管理是一个重要问题，因为文档和基本数据需要手工传送以进行输入和批准，然后由不同的人存储在各种网络驱动器、计算机和物理位置上。该系统不仅效率低下，而且相互孤立，难以管理、共享、组织和访问救生信息。工作流程自动化的需求已成为该组织的必需品和优先事项。
解决方案
为了应对这些挑战，NZFS 与在线开发、云策略执行和用户体验设计领域的全球领导者 Provoke Solutions 合作。他们共同实施了一个基于 Nintex Workflow for SharePoint 的解决方案，这是一个工作流设计器，可以增强业务流程并提供快速的投资回报。 Nintex 使 NZFS 能够自动化高度复杂且耗时的工作流程。它与 SharePoint 集成，使所有员工能够访问中央存储库来访问任何需要操作的任务。通过创建高度结构化、定制的工作流程，NZFS 能够严格控制文档和任务组织、审批、法规遵从性、准确性、可访问性和截止日期交付。现在，行动任务通过电子邮件发送给员工，他们只需去一个地方即可获取所需的任何文档或说明。
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