简化业务流程：MiPA 采用 SweetProcess 的案例研究
技术
- 传感器 - 相机/视频系统
适用行业
- 教育
- 设备与机械
用例
- 时间敏感网络
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
MiPA 是英国虚拟 PA（个人助理）支持和呼叫应答服务方面屡获殊荣的第一选择。该公司成立于 2007 年，业务遍及英国各地，每天处理 2,000 个电话。 MiPA以自由和乐趣为核心价值观，让企业主可以自由地做自己喜欢做的事情，享受乐趣，而不必担心接听电话和管理日记等耗时的任务。该公司秉承“我们的存在是为了让您的生活更美好”的理念，拥有一支全天候工作的优秀团队，以保持客户的业务运转和繁荣。
挑战
MiPA 是一家领先的英国虚拟个人助理和电话应答服务公司，在管理其不断增长的业务需求方面面临着挑战。该公司为企业主处理来回沟通，其现有的工作流程工具一直在苦苦挣扎。这些工具不够有效，无法满足不断增长的业务需求。该团队需要记录其流程以提高效率，但现有工具存在不足。此外，考虑到他们所服务的每个企业的独特需求，他们需要为每个客户提供个性化的服务。然而，他们当前的系统使这成为一个挑战，因为他们无法记录不同业务的各种流程。
解决方案
该解决方案以 SweetProcess 的形式出现，这是一位员工推荐的工作流程软件。 SweetProcess 能够为其客户提供定制服务，这改变了 MiPA 的游戏规则。该团队对使用 SweetProcess 的前景感到非常兴奋，因为它与他们帮助企业主专注于他们喜欢的事情的使命产生了共鸣。实施 SweetProcess 的决定是一致的，因为团队一致认为他们需要一个系统来帮助他们简化流程，特别是在扩大规模时。 SweetProcess 不仅没有辜负期望，而且还通过多种方式增强了 MiPA 的运营。
运营影响
数量效益
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