简化的发票流程和知识丰富的技术人员可改善客户服务
公司规模
200-1,000
地区
- Europe
国家
- United Kingdom
产品
- ServiceMax Platform
- ServiceMax Mobile for iPad
技术栈
- Salesforce
- SAP
- Jitterbit
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 物流运输
- 维护
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
关于客户
SPP Pumps Limited 是一家全球泵系统制造商和服务提供商。他们在各大洲都安装了泵，用于输送水、油和污水。因此，服务是 SPP Pump 业务的重要组成部分。对于 SPP Pumps 来说，照常营业意味着服务团队被文书工作所困扰，销售人员对客户和库存的了解有限。随着 SPP Pumps 的不断发展，他们知道他们的纸质流程无法扩展以支持收入增长。SPP Pumps 通过训练有素的工程师网络为客户提供计划维护、补救和紧急故障/修复服务，这些工程师可以升级、增强或彻底检修公司的泵以及客户安装的任何其他泵。
挑战
SPP Pumps 拥有完全手动的流程，每天为 30 多名现场工程师管理和安排 60 多个现场服务电话。发票生成流程通常需要 14 天才能完成。它涉及纸质表格；签名后再传真回办公室。行政人员必须手动将工单信息输入 SAP，然后才能生成发票并发送给客户付款。无法保证传真和输入的内容准确或完整。
解决方案
为了优化 IT 投资并改善服务现金流，他们将 ServiceMax 与后台 SAP ERP 系统集成。现在，借助 ServiceMax，SPP Pumps 简化了调度和工单管理流程。他们使用 Jitterbit 将 SAP 订单管理、帐户和服务订单记录连接到 ServiceMax。他们能够在几天内连接这两个系统，并在几周内完成集成过程。
运营影响
数量效益
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