公司规模
200-1,000
地区
- America
国家
- United States
产品
- Sift
技术栈
- Machine Learning
- Webhooks
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 机器学习
适用行业
- 零售
适用功能
- 销售与市场营销
用例
- 欺诈识别
服务
- 数据科学服务
关于客户
Everything But the House (EBTH) is an online platform that brings the thrill of estate sale shopping to the digital world. It operates a global marketplace and community of buyers and sellers, transforming the traditional estate sale model while preserving its fundamental charm. EBTH conducts 150 sales a month and ships to anywhere in the world. Its full-service model, which includes photography, cataloging, payment, and delivery, makes downsizing easy for sellers. For buyers, the reach of an e-commerce platform and the starting bid of $1 for all items means there's always something new to discover.
挑战
Everything But the House (EBTH) was facing a challenge with fraudulent bids on their online estate sale platform. Fraudulent activities included users bidding with stolen credit card information or without any real intention to complete their purchase. This not only delayed profits for the sellers but also potentially lowered the selling price of the items when they had to be relisted. The continuous occurrence of fraud could lead to customers questioning the integrity of the site. EBTH was using a tool that sent identifiable information about bidders to its servers, but it was reactionary and didn't offer any proactive notifications. Therefore, the company started looking for solutions that could detect and prevent fraud proactively.
解决方案
EBTH decided to integrate Sift, a machine learning-based fraud detection tool, into their system. Sift's transparent, pay-as-you-go pricing and easy setup were the main selling points. Sift's webhooks feature proactively notified the customer service team when it detected someone suspicious, allowing them to decide whether to investigate further. The Developer tab in the Sift Console allowed developers to understand the data and decide what tweaks to make. Additionally, the ability to set up a deep link between the Sift Console and their internal dashboard made the review process smooth and efficient.
运营影响
数量效益
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