州政府机构通过 NETSCOUT 确保员工获得优质体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius®PULSE hardware
- virtual nPoint sensors
- nGenius Visibility as a Service
技术栈
- SaaS services
- VPN services
- Remote Desktop Service (RDS)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
该机构负责管理政府医院系统，为入院患者提供医疗服务。该机构负责监管多家医院，这些医院均由州卫生委员会颁发执照，并定期接受评估，以确保符合患者护理的监管标准。该机构雇用数千名员工，在全州提供全天候服务，每年为数千名患者提供长期护理和治疗。
挑战
该机构在改变其网络和应用程序策略时面临挑战。首要任务之一是找到减少平均知识时间 (MTTK) 的方法，以最大限度地减少其团队花在故障排除上的时间，同时减少 IT 团队之间的相互指责。该机构必须专注于 COVID 疫情带来的新组织需求。随着高管、经理和业务级别员工（财务/会计）转向在家办公模式，业务连续性问题成为关注焦点。出现的一些意料之外的问题包括在家办公的高管和经理以及医院开始遇到业务连续性问题，影响使用协作工具召开的重要会议，使用 VPN 服务的远程工作者报告响应时间性能不佳、音频和视频质量出现间歇性问题以及 VPN 会话中断，所有这些都影响了他们完成工作的能力。
解决方案
该机构选择了 NETSCOUT 的 nGeniusPULSE 虚拟服务器设备以及硬件和虚拟 nPoint 传感器的组合。他们还签约了 NETSCOUT 的 nGenius 可视性即服务 (VaaS) 支持选项，以提供成功实施 nGeniusPULSE 所必需的服务的远程部署和配置，以帮助快速获得解决方案的可视性和价值。nGeniusPULSE 采用 nPoints 技术，部署在各种笔记本电脑以及多个机构办公室和医院，为 IT 团队提供了对互联网服务链路 (ISL) 利用率、VPN 性能、RDS 活动、远程位置的 Wi-Fi 和以太网性能以及最终用户体验的可视性。nGeniusPULSE 和 nPoints 的早期使用已成功发现整个机构环境中的多个问题，包括识别需要增加带宽的高利用率广域网 (WAN) 电路和需要注意的高 CPU 利用率虚拟服务器。
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