Springfield Leather Case Study
公司规模
11-200
地区
- America
国家
- United States
产品
- NetSuite ERP
- NetSuite SuiteCommerce
- ShipHawk's shipping software
技术栈
- ERP
- eCommerce shopping cart
- Shipping software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Springfield Leather Company is a family-owned business that specializes in artisanal leather manufacturing. The company was founded in 1999 by Kevin Hopkins, a former aspiring musician who developed a passion for leather crafting while searching for the perfect guitar strap. The business, which now has two generations working behind the counter, operates from one location with a warehouse that supports 20,000 SKUs. In addition to its physical store, Springfield Leather also has a vibrant eCommerce platform with 8,300 SKUs. The company supports the leather crafting process from start to finish, offering a wide range of products including premium leather materials, threads, sewing machines, digital patterns, and accessories.
挑战
As Springfield Leather's order volume increased and the company prepared for the next stage of growth, it realized it could no longer afford long lead times on order processing or a lack of automation in its fulfillment process. The company implemented NetSuite ERP and the NetSuite SuiteCommerce eCommerce shopping cart module in 2016, but its previous shipping solution’s integration was lackluster and it had limited options for customization without intensive IT or development resources. Springfield Leather initiated the search for a new shipping solution that not only integrated seamlessly with NetSuite and SuiteCommerce, but also featured a user-friendly interface that didn’t require additional IT or development support. The perfect solution needed to offer accurate multi-carrier rating in the shopping cart, automation via dynamic business logic and exceptional customer support.
解决方案
Springfield Leather found the perfect solution in ShipHawk's shipping software for NetSuite. With ShipHawk in place, Springfield Leather now enjoys the benefits of a fully integrated ecosystem where information is passed between its ERP, shipping and eCommerce shopping cart solutions in real-time. The days of waiting 30 minutes to two hours to process orders are over, and so is the risk of shipping out duplicate orders or failing to satisfy next-day shipping requests. As soon as an order is placed in their shopping cart and synced to NetSuite, it also automatically syncs to ShipHawk. Springfield Leather leverages ShipHawk’s dynamic business rules to automate the rating and fulfillment process, whether a customer is ordering premium leather by the foot, flammable items or even digital downloads. The company uses rating rules to remove certain shipping options, such as next-day shipping for flammables that require ground transport, and carrier masking to ensure the best possible checkout experience.
运营影响
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