Splunk Fosters a Culture of Coaching with Mindtickle
公司规模
1,000+
地区
- America
国家
- United States
产品
- Mindtickle Sales Readiness platform
- Splunk Coach
技术栈
- Learning Management System (LMS)
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 人力资源
- 销售与市场营销
服务
- 培训
关于客户
Splunk is a data technology company headquartered in San Francisco, California. Founded in 2003, the company has grown to a size of 6,000 employees. Splunk is the first 'data-to-everything' platform with solutions for security, IT, and DevOps. The company provides solutions for digital customer experiences and cloud transformation and is trusted by leading brands around the world.
挑战
Splunk, a data technology company, was facing challenges with its existing training program. The program, hosted solely by a Learning Management System (LMS) and populated by the Splunk content team, was no longer meeting the company’s needs. The sales training consisted of a library of e-learning courses that were primarily video-based modules. Every new hire leveraged the same content in their onboarding process, regardless of their skill level. Additionally, coaching, a crucial aspect in the development and training of sales reps, was inconsistent among sales managers and not streamlined or well-defined. Splunk determined that all these issues could be addressed by creating a culture of coaching at the company, underpinned by investment in enablement technology.
解决方案
After a rigorous vendor evaluation process, Splunk chose Mindtickle as the superior option to complement its existing LMS and help achieve its goals. Mindtickle incorporates learning with activities to reinforce new messaging, skills, and information. It also allows managers to track metrics showing reps’ progress in mastering competencies over time. Most importantly, Mindtickle could provide a more streamlined, consistent, and data-driven approach to coaching. Splunk's corporate branding was very important to the company, so Mindtickle was delivered through 'Splunk Coach' — the Mindtickle Sales Readiness platform branded with Splunk’s 'Buttercup' mascot and bright-pink colors. With Mindtickle as Splunk Coach’s engine, Splunk could now begin to take action on its main enablement objectives, including increasing sales rep productivity and overall revenue impact, and creating more engaging and personalized learning journeys.
运营影响
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