Spirit Airlines 通过 Dynatrace 增强数字乘客体验
技术
- 应用基础设施与中间件 - 事件驱动型应用
适用功能
- 维护
用例
- 行为与情绪追踪
- 泄漏与洪水监测
关于客户
Spirit Airlines 运营着 200 多架飞机，服务于 90 多个目的地，拥有超过 30,000 名 Spirit 家族成员。他们的收入为 50.7 亿美元（2022 年）。作为一家低成本航空公司，精神航空专注于以实惠的价格提供高价值的航班，同时提供卓越的旅客体验。他们的技术团队管理关键任务应用程序，为航空公司的客户体验和内部运营提供支持。
挑战
Spirit Airlines 需要一个端到端的可观测性解决方案来支持其增长计划并满足乘客对无缝体验的期望。他们需要提高客户旅程以及与其服务集成的第三方应用程序的可见性。
解决方案
Spirit Airlines 向 Dynatrace 寻求答案驱动的自动化和数字体验监控功能。 Dynatrace 提供了有关第三方服务和外部平台扩展监督的宝贵见解。他们还通过数据湖站技术 Grail 提供了无与伦比的机场信息亭可见性。此外，Dynatrace 的数字体验监控 (DEM) 功能增强了航空公司的数字乘客体验。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Engaging Fans at one of the Largest Stadiums in the USA
Engaging and delighting fans has become the number one priority. However, the identity and behavior of fans within the stadium have been impossible to detect until Sirqul. Furthermore, standalone mobile apps historically have only seen a 5-30% penetration rate, thus leaving venues with poor data, insights and little interaction with the fan itself.This large stadium was looking for a set of recommendations to improve the fan experience, increase revenue and optimize operational efficiency based on this never seen before data.
Case Study
Greater Peace of Mind with Pentair
When severe weather hits, the potential damage to a home could be disastrous. Insurance claims for flooding damage exceed $3 billion per year in the United States, and most homeowners are not even covered for even basic water damage to carpet, drywall, electrical, furniture and personal items. Sump pumps are one of the best defenses against flood damage, but when storms knock out electricity, traditional sump pumps are rendered useless. As a seller of water management and equipment protection, Pentair sought a communication platform that will support a wide range of Pentair Internet-connected products.
Case Study
Cisco Kinetic for Oil and Gas: Refineries and Plants
The plant manager and safety teams needed a solution that provided near real-time visibility of gas detection and personnel location, with easy to understand visualization and alerting dashboards. This would enable them to improve productivity through decreasing the time taken to start work, optimize evacuation route planning, and to meet critical staff safety and compliance goals.
Case Study
MICROMEDIA’S ALERT ASSISTS AIR LIQUIDE’S SCADA SYSTEM FABVIEW
WIN-911’s partner product ALERT is a key element in the Supervisory Control and Data Acquisition (SCADA) system “FabView” from Air Liquide. Air Liquide is the second largest supplier of industrial gasses in the world. This SCADA alarm notification system is specifically designed to monitor, among other things, the distribution of gas in a semiconductor manufacturing plant located in Dresden Germany. Like most operations of its type, this facility can’t afford much downtime in its distribution facility. If ALERT detects a leak in a pipeline, the system evaluates how severe the leak is and transfers the data back to the central site or home office. Once the information is back in the main office, the SCADA alert system then transcribes the data into understandable messages to which employees can respond appropriately.
