Sotheby’s Home Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs
公司规模
11-200
地区
- America
国家
- United States
产品
- ShipHawk Platform
- Magento plug-in
技术栈
- Magento
- ShipHawk
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Sotheby’s Home, formerly known as Viyet, is a high-end consignment furniture company that operates through an online marketplace. The company is a design guru’s place to buy and sell furniture and accessories. They were faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers, which was affecting their margins on most orders. The process of organizing shipments was very hands-on, manual, and time-consuming, requiring the full-time attention of two team members.
挑战
Sotheby’s Home (formerly Viyet) was faced with the challenge of closing the gap between the price they quoted their customers for shipping and the amount they were ultimately billed by the provider. The company had no way to accurately pass along the cost of shipping to their customers. The process was very hands-on, manual, and time-consuming. Two team members were dedicated to organizing shipments, calling at least three different providers to ensure competitive pricing, and handholding the shipment every step of the way. Sotheby’s Home margin suffered on most orders because the company had no way to accurately pass along the cost of shipping to their customers.
解决方案
Sotheby’s Home integrated the ShipHawk Platform via the Magento plug-in. This allowed them to receive real-time pricing based on their item size, service requirements, and shipping policies, and display it to customers at the point of sale. The automation ShipHawk’s software provides allowed Sotheby’s Home to transition two full-time employees from logistics roles to sales and client service positions. This eliminated the work they were doing manually, and its pricing automation technology ensured they were getting the best rate for their customers.
运营影响
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