软件公司通过服务保障实现可靠的统一通信和协作
公司规模
1,000+
地区
- Asia
- Europe
国家
- Other
- United States
产品
- nGeniusONE
- OptiView XG
- TruView
技术栈
- Unified Communications and Collaboration (UC&C)
- VoIP and Video service assurance
- Instant Messaging and Jabber sessions
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Software
适用功能
- 商业运营
用例
- 远程协作
- 根因分析与诊断
服务
- 系统集成
- 测试与认证
关于客户
客户是一家市值数十亿美元的知名企业软件公司，在北美、欧洲和亚洲设有办事处，员工超过 7,000 人。几十年来，该公司一直为全球消费者和中小型企业提供市场领先的金融服务软件，包括在线输入、更新和下载。作为一家全球软件公司，通信和协作被视为业务运营成功的关键。然而，该公司的统一通信和协作 (UC&C) 解决方案存在问题，给最终用户造成了严重干扰。
挑战
该软件公司的统一通信和协作 (UC&C) 解决方案面临严重中断。由于使用了几十种监控和故障排除工具，企业 IT 团队很难隔离和解决域问题。这导致效率低下，并使公司损失了超过 100 万美元的维护费用。该公司缺乏一个单一、可行的工具来保证整个企业的网络和应用服务，因此很难快速识别 UC&C 中断的根本原因并及时解决它们。该公司旨在通过整合和标准化监控工具来填补 UCC 可见性的空白，提高运营效率并节省成本。
解决方案
IT 团队求助于 NETSCOUT 来解决他们迫切的 UCC 需求。他们选择了 NETSCOUT 产品组合，包括具有自适应服务智能™ (ASI) 技术和 UCC 服务器的 nGeniusONE 服务保障平台、OptiView XG WLAN 和网络基础设施分析仪以及 TruView 设备。这些解决方案使 IT 能够识别问题，而无需延迟和专业知识，而这需要之前使用的多屏幕和系统调查流程。nGeniusONE 解决方案使用逻辑、上下文工作流程来提供对 UC&C 服务保障的关键见解。OptiView XG 工具通过对交换机和路由器进行主动测试，提供接口级别的故障排除。TruView 解决方案提供简单易用的工作流程，可进行快速分析。
运营影响
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