AWS 云的智能边缘可视性确保全球员工通过 VPN 提高工作效率
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® and vSTREAM® smart visibility appliances
- Virtual nGenius® Flow Collectors
- nGenius®PULSE with nPoint sensors
- NETSCOUT® Premium Services Engineering
技术栈
- AWS Cloud
- Virtual Private Network (VPN)
- Palo Alto Network (PAN) firewall services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 云中间件与微服务
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 设备与机械
适用功能
- 离散制造
- 产品研发
用例
- 远程资产管理
- 远程协作
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
这家美国公司生产专业设备和应用程序，供众多垂直行业的企业使用。他们的员工被划分为特定部门的实践领域，这使公司能够将其服务交付范围扩大到 100 多个国家。全球约有 10,000 名员工专注于开发和支持 250,000 个客户使用的产品。在过去十年中，信息技术运营 (IT 运营) 团队依靠 NETSCOUT 技术并签约优质服务工程 (PSE) 来确保业务连续性和高质量的最终用户体验。在此期间，PSE 资源帮助 IT 运营最大限度地提高了其 NETSCOUT 投资所提供的效率，包括服务保证分析（即 nGeniusONE、nGeniusPULSE 和 nGenius for Flows）和智能边缘可视性（即 InfiniStreamNG、vSTREAM、nGenius NetFlow Collector、nGenius Packet Flow Switch 和 nGeniusPULSE nPoint 硬件和虚拟传感器）解决方案。
挑战
疫情的到来标志着公司客户端、网络、数据中心和云服务边缘环境的复杂性开始增加。在 COVID-19 出现后不久，公司扩展了虚拟专用网络 (VPN) 服务以支持数千名员工转入居家办公 (WFH) 环境，IT 运营部门与其 NETSCOUT PSE 资源商讨如何最大限度地利用 nGeniusONE 和 nGeniusPULSE，以便更好地为调查和解决决策提供信息。这一努力很快促使 IT 运营部门使用 VPN 拆分隧道来简化 WFH 用户通过互联网直接访问 UC&C 服务的过程。长期来看，IT 运营部门的补救方法包括在 Amazon Web Services (AWS) 云资源中建立近 20 个 VPN 接入点和 Palo Alto Network (PAN) 防火墙服务。这种方法似乎可以快速安全地解决他们的远程网络带宽问题，但也暴露了 IT 运营部门在 AWS 中可视化 VPN 和防火墙服务的性能方面存在差距。在 AWS 环境中，这些网络服务边缘的性能对于 WFH 员工的成功至关重要。由于只有 NetFlow 和 MIB2 数据可用，IT 运营部门很难理解不同、孤立的数据源之间的差异。此外，由于从广域网 (WAN) 到 AWS 的流量存在盲点，IT 运营部门无法了解一个远程站点的性能。
解决方案
IT 运营部门通过与 PSE 资源协作制定了一套协调一致的方法来弥补盲点，从而制定了 AWS 云可视性设计，使公司能够重构一些早期部署的 NETSCOUT 投资，并快速添加所需的数据源，以提供一直缺乏的端到端可视性。在提高 AWS 的可视性方面，设计计划包括：设计 vSTREAM 虚拟设备以监控在云中运行的 VPN 和 PAN 防火墙服务。将 nGenius 流量收集器重构为虚拟流量收集器，以便在云中部署。在 IT 运营部门遇到从其 WAN 到 AWS 的流量盲点的区域设施部署远程 ISNG 设备技术。将选定的 nGeniusONE 服务器实例迁移到 AWS 云，这样 IT 运营部门就可以利用基于从 vSTREAM 和 nGenius Collector 数据源实时生成的 NETSCOUT 智能数据的 nGeniusONE 服务仪表板和服务监控器视图来完善其 AWS 监控功能。
运营影响
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