Siemens Improves Forecasting With WebFOCUS
公司规模
1,000+
地区
- America
- Europe
国家
- Germany
- United States
产品
- WebFOCUS
- WebFOCUS SAP adapter
技术栈
- SAP R/3
- WebFOCUS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 采购
- 销售与市场营销
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
Siemens AG is a globally operating technology company with nearly 360,000 employees working in four sectors: Energy, Healthcare, Industry, and Infrastructure and Cities. The Energy division is the world’s leading supplier of products, services, and solutions for power generation plants. The company is also well known for its renewables, power transmission grids, and its skill in the extraction, processing, and transport of oil and gas. Siemens’ Energy sector has annual revenues of €26.6 billion and employs approximately 83,500 people. Many of them work in the Service division, which helps maintain approximately one-fifth of all large-scale and industrial power plants worldwide. These customers often rely on Siemens’ equipment for several decades, so having outstanding programs for replacement parts is essential.
挑战
Siemens Energy, a division of Siemens AG, is a leading supplier of products, services, and solutions for power generation plants. The company's Replacement Parts and Fleet Services division faced a significant challenge in accurately forecasting the availability of essential replacement parts. These parts have complex delivery schedules, long lead times, and are of tremendous value to power plant operations. The sales reps had difficulty forecasting the availability of these parts, which could lead to a standstill of an entire plant and cause significant financial loss. The division used an SAP R/3 enterprise resource planning (ERP) system to manage orders and requisitions. However, the sales reps needed a more efficient way to examine sales orders and monitor the supply chain to ensure timely delivery of parts.
解决方案
Siemens Energy implemented Information Builders' WebFOCUS business intelligence (BI) and analytics platform to better foresee customer needs. The WebFOCUS SAP adapter was used to pull data from the ERP system, stage the data on a reporting server, and analyze the data to create alerts through applications, dashboards, and reports. A forecasting dashboard was created to provide sales reps with a glance at whether orders can shift based on each customer's requested delivery date. An Alert Dashboard was also created to give reps an even better way to examine sales orders. The Alert Dashboard segments the alerts based on each user's role and department. For example, workers in Purchasing receive alerts if there are issues with purchase orders. The system also consolidates all red alerts into one email message, saving customer service reps lots of time.
运营影响
数量效益
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