分布式司法网络中定制应用程序的服务保障
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- nGeniusPULSE infrastructure monitoring solution
- InfiniStreamNGTM appliance
- nGenius 3900 series packet flow switch
- Network TAPs
技术栈
- Cisco-based UC infrastructure
- Citrix
- Microsoft platforms
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
服务
- 系统集成
- 测试与认证
关于客户
本案例研究中的客户是州和县司法机构网络，该网络涵盖数百个法院地点，每月支持数万名用户，并帮助每年执行数百万笔交易。司法系统包括州最高法院以及刑事、民事、税务、市政、家庭和上诉法院职能。司法机构的 IT 团队的任务是从技术上确保法院的集体能力，以处理日常案件并执行内在业务运营以维持法律活动。这意味着要为最终用户、法律人员甚至法官提供 IT 客户支持功能，并维护所有州和县法院地点和办公室的网络、应用程序和统一通信 (UC) 环境。IT 运营基于主数据中心，技术环境包括使用 Citrix 和 Microsoft 平台以及基于 Cisco 的 UC 基础设施。
挑战
州县司法网络支持数百个法院地点，每年处理数百万笔交易，面临着多项 IT 挑战。该网络每小时产生超过 300,000 笔业务交易，登录、访问信息或使用电子邮件时的任何延迟都可能对当天的运营产生重大影响。IT 团队需要减少平均修复时间 (MTTR) 并增强可见性，以监控从远程站点到主数据中心通过第三方 WAN 电路的流量。他们还面临着 Cisco 基础设施升级的实施，并希望获得完整的“前后对比图”，以确保新环境配置正确。应用程序团队需要一个解决方案来排除其新部署的自定义应用程序在支持向市法院地点提供服务时产生性能问题，从而导致用户积压和每日交易延迟的原因。UC 团队需要一个增强的解决方案来识别其 Cisco 环境中的基线指标（例如 MOS），以报告语音性能问题。
解决方案
为了解决网络、应用程序和 UC 问题，司法机构的 IT 部门依靠具有 UC 支持的 nGeniusONE 服务保证平台以及具有 ASI 技术的 InfiniStreamNG 设备。nGeniusPULSE 作为基础设施监控技术的补充，为 nGeniusONE 平台提供了支持。为了增强网络可视性，IT 部门除了部署 InfiniStreamNG 外，还部署了 nGenius 3900 系列 PFS 技术和 NETSCOUT TAP。网络运营团队部署了 nGenius 3900 系列数据包流交换机，将有线流量馈送到 InfiniStreamNG 设备，以便在数据中心 LAN 环境中实现可视性。nGeniusONE 分析了基于 ASI 的智能数据，以进行服务仪表板分析，从而区分 LAN 问题和 WAN 异常。这种扩展的环境支持司法机构向 40 GB 网络环境迁移，提供容量规划和交换机负载平衡所需的中继统计数据，以及对不对称路由问题的可视性。对于应用程序团队，NETSCOUT 的解决方案提供了对自定义应用程序环境的完全可见性。nGeniusPULSE 为 IT 部门提供了更高的精度，可以分析问题根源直至各个球场位置。
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