Serious Competitive Advantage Through a Delivery Locker Solution
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- MetaPack Manager
- Black Box
- Locker Services
- Customer Communication
技术栈
- API Integration
- Warehouse Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 仓库管理系统 (WMS)
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
figleaves.com is a luxury lingerie and clothing retailer established in 1988. The company is headquartered in Hertfordshire, UK. The company's mission is to deliver 'everyday luxury for every body', offering a great range of products across lingerie, swimwear, clothing, nightwear and menswear from over 200 brands. The company's website receives 1.2 million visitors each month. The company's in-house warehouse management system was fully integrated with two carriers, both of which offered next-day service as well as a more economical three- to five-day delivery option.
挑战
figleaves.com, a luxury lingerie and clothing retailer, was facing challenges in improving customer satisfaction and expanding its range of delivery options. The company's in-house warehouse management system was integrated with two carriers, both offering next-day service and a more economical three- to five-day delivery option. However, customer feedback revealed that users wanted a wider range of delivery options, as well as improved online tracking. Introducing extra services would mean that each new carrier would need to be integrated separately into both the figleaves.com front end and the company’s back office system, which would incur significant costs and have an impact on time and resource. The company's goal was to find a way to introduce a greater choice of delivery options with minimal administrative burden.
解决方案
figleaves.com implemented MetaPack’s home delivery software to easily add a platform of dynamic delivery options to the website. The company also took advantage of a unique delivery solution created through the integration of MetaPack with ByBox, a drop box solution that gives online retailers a real competitive advantage. ByBox maintains a network of secure lockers at designated sites throughout the UK, so customers enjoy the freedom of collecting goods at a time and place convenient to them, up to 36 hours after they receive a notification email. Now figleaves.com uses MetaPack as a 'black box', harnessing the intelligence of the delivery management software behind the screens of its own warehouse management system. A simple interface connects the figleaves.com front end to MetaPack, feeding real-time information through an API so that the customer instantly obtains correct information on what services and ByBox locations are available.
运营影响
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