SEA Media 借助 RingCentral Glip 加速增长
技术
- 基础设施即服务 (IaaS) - 云中间件与微服务
- 网络与连接 - 5G
适用行业
- 水泥
- 设备与机械
适用功能
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 资产跟踪
服务
- 系统集成
关于客户
SEA Media 是一家社交媒体营销公司，由 Sara Moore 于 2013 年创立。该公司为小型企业客户提供全方位的数字服务，包括网页设计、搜索引擎优化和在线广告。然而，SEA Media 的专长在于帮助其客户吸引客户并在社交网络上建立关系。该公司利用其经过验证的社交媒体销售流程 CLUE™ 来帮助客户在关键社交媒体平台上建立关系、建立参与度并激发对话。 SEA Media 还作为大型数字机构的供应商，这些机构重视其社交营销、销售和客户参与的严格流程。该公司是一个分布式组织，团队成员在不同地点的家庭办公室工作。
挑战
SEA Media 是一家社交媒体营销公司，2015 年中期正处于显着增长阶段的边缘。首席执行官萨拉·摩尔 (Sara Moore) 热衷于为公司定位以适应这种增长，并确保其能够应对涌入的业务。然而，她发现自己的微观管理太多了，她意识到这种做法很快就会变得不可持续。该公司需要一种解决方案，使分布在不同地点的所有团队成员保持密切沟通并了解彼此的任务。该公司还需要使其流程更加规范，以确保所有任务都顺利完成，并且工作质量仍然给客户留下深刻的印象。在选择 RingCentral Glip 之前，Moore 考虑了其他几种团队消息传递和协作工具。
解决方案
SEA Media 选择了 RingCentral Glip，因为它在一个软件包中提供了更多团队生产力所需的功能。 Glip 提供了电子邮件通信的有效替代方案，将所有重要的工作消息和共享文件组织到有针对性的团队对话中。它还允许通过 Glip 视频聊天进行实时连接，从而促进分布式团队之间的面对面会议和屏幕共享。 Glip 让在团队日历上创建任务和事件就像发送消息一样简单。 Moore 还组织了她的项目团队，并将流程映射到 Glip 中，以最大化其价值。客户的任务采用颜色编码，以便于跟踪。向客户提供访客帐户以促进协作。 Glip 的 Zapier 集成用于根据其他云服务中的事件进行自动通知。 Glip Notes 工具用于共享文档并邀请反馈，Glip 交互式图像查看器用于标记图像。
运营影响
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